Hi mjmtaiwan,
You actually couldn’t be more wrong about this. The quality of a mattress is dependent on the quality of the materials inside it and all the materials Select Foam uses are high quality materials.
Quality has nothing to do with the comfort or support of a mattress and this part of a mattress purchase is all about making a mattress or design choice that is suitable for your specific needs and preferences … not on the quality of the materials or the mattress.
Mistaking the quality of a mattress for it’s suitability for any particular person’s needs and preferences is one of the most common mistakes made on the internet by consumers who don’t understand the difference. the quality of a mattress and it’s suitability for any person are not connected to each other. It’s also one of the reasons why mattress reviews based on other people’s experiences can be among the worst ways to choose a mattress (see post #13 here)
If you choose the wrong mattress design then the first thing to do is call the manufacturer on the phone so they can use their knowledge and experience to help you solve your issue. They are happy to do this and they will certainly have suggestions for you that can help you solve any issues you may have with the type of mattress you chose. Most importantly they may be able to help you identify the underlying cause of why the mattress doesn’t provide you with the PPP (Posture and alignment, Pressure relief, or Personal preferences) that is the most important part of any mattress purchase so you can either solve the issue or make a more suitable choice the next time.
No matter what the quality or value of a mattress … if it isn’t suitable for your specific needs and preferences or you made the wrong mattress choice then the first thing (not the last) is talk with the people (on the phone and not with email) who make it so that they can help you solve the issue and they certainly would welcome the chance to do so. Emails don’t provide the kind of detailed exchange or nuanced information that is needed to talk about mattresses.
They (and all good manufacturers) are also happy when people post about their experiences with them regardless of whether you make the best choice or not. As long as your comments are reasonable, constructive, looking for solutions, and don’t mistake quality issues with comfort or support issues then posting about your experiences after a purchase is just as meaningful and can highlight the quality and service of a manufacturer just as much as posting about them before a purchase.
Making the wrong mattress choice is something that can happen with any online purchase and is unavoidable in some cases because each person’s needs and preferences are very different … but what happens after that is just as important and this is also why having good options after a purchase is such an important part of the “value” of an online purchase.
The first step is to identify the specific issues you are having (pressure points, discomfort, or pain in certain areas of your body) and then to work towards knowing the type of changes or the design of mattress that would solve them
Phoenix