Hi kbmw94,
Thanks for the update … and I’m sorry to hear that your mattress didn’t work out as well as you hoped for.
I’m also disappointed to hear about the “incentive” for a review and I also think that these types of practices affect the credibility of their reviews in general (although as you probably know I generally suggest that it’s not a good idea to pay much attention to mattress reviews anyway … see post #13 here).
I can’t help but wonder though why you didn’t exchange the mattress for a different model if the one you chose wasn’t working out well for you. This is the reason that a trial period with an online purchase can be important because you can’t know for certain whether any mattress that you haven’t tried in person will work out for you or whether you will sleep well on it until you’ve tried it and once the trial period is over then it’s too late to solve any issues that you may have with an online purchase.
Phoenix
PS: I deleted your post in the other topic which was a duplicate of your post here.