I want to begin by commending Christeli for excellent customer service. They did in fact call back with a purchase offer I would have accepted and a call from a manager. Unfortunately they used an old number that was ported when we moved over a year ago to my wifeâs new cell service. She doesnât answer calls she doesnât recognize and she just opened the messages yesterday. My apologies for assuming the worst and for this comedy of errors. I would have been most happy to take advantage of your offer but, unfortunately the train has left the station.
However, I stand by the comments that I have made regarding rewarding reviews and the poor performance of the Daneli mattress. I think it is a bad design. I also believe a review based on long term use is much more accurate than 2 weeks of use and it was not posted "negative pressure. Phoenix, your last comments were very inaccurate and insulting.
Thanks for updating your comments and itâs good to see that Christeli went âabove and beyondâ in their efforts to help you even though they were under no obligation to do so and even though they werenât able to connect with you.
Your comments here are an example of my previous comments about reviews where consumers often confuse comfort issues with quality issues. While itâs clear that the mattress wasnât a good âmatchâ for you personally ⌠I would doubt that you have the experience or knowledge to assess whether a mattress is a âpoor designâ (outside of for you personally) and there are many other people that are sleeping very well on the same mattress.
My comments arenât meant to be insulting or demeaning and I donât know why it would be an insult to point out that itâs unlikely that you have enough experience about mattress design and theory to be able to assess the overall design of a mattress (outside of knowing that it didnât âworkâ for you personally). They are also for the benefit and education of others that may read this topic to highlight some of the issues that are inherent with reviews themselves and provide an example of the reasons that I pay little attention to them because a mattress that may be unsuitable for one person to sleep on may be a perfect âmatchâ for someone else. A mattress that doesnât âworkâ for one person or a couple certainly doesnât indicate a poor design ⌠only that in spite of âbest effortsâ that you chose a mattress that didnât turn out to be a suitable âmatchâ for you in terms of PPP and this is just part of the risk of an online purchase and is the reason that taking advantage of a good exchange/return policy when necessary can be an important part of the âvalueâ of a mattress purchase.
If a mattress isnât a good match for you in terms of comfort and PPP after the initial break in and adjustment period over the first few weeks then itâs unlikely that it would be a good match after a year either. A year also isnât what I would consider to be long term use that would say anything about the quality or durability of a mattress which would reasonably require 5 years or so at a minimum.