Best topper for innerspring -- bad back and hips

[phoenix]

Hi butterpat,

Thanks to your post on the subject, I now know why. I’m having hip pain and am not sure what I’ll do. I’ll give him some more time, but, then, I guess I’ll have to bite the financial bullet, and start again. This is really outrageous. I’d be far more sympathetic if he notified all his clients who are hanging in mid-air that he is experiencing financial difficulties but pledges to fulfill his commitments to them eventually. The refusal to answer phone calls and emails is childish and unprofessional.

As you mentioned in your earlier post … they don’t normally do exchanges on their toppers but they also made a commitment to you that they would make an exception so I agree that they should certainly keep their commitment.

I’m also not sure that the difficulties are financial (or the degree that this may play a role) because they lost their lease and are working towards implementing a new business plan but I do agree with you that regardless of all the factors involved in any changes they are going through they have not handled this very well at all and I am not impressed with their lack of communication (to their customers and to me). Have you tried emailing him at the email address here?

Phoenix