Hi sdmark,
I think that your engineering approach may be working against you in deciding what is important in a mattress purchase because the “value” of a mattress involves much more than the depth of the convolutions or the thickness of the original layer they were cut from.
While I wasn’t on the call where you were told that the latex was 40% natural … they have always been clear with me that it was mostly synthetic latex so I’m not sure if the person you were talking with just didn’t know because the mattress was new and they hadn’t been asked this before or whether they believed that the information they were providing you was correct. I also think that your questions about the height of the convoluting would be unimportant to almost all people and it’s certainly not a question that they would normally be asked or that most manufacturers would even consider was important for a customer to know. Either way though … each person has their own criteria about what is important that may be unique to them and your experience and the thoughts you are left with about Brooklyn Bedding are unfortunate.
I also know from personal experience and my conversations with them and their ownership that Brooklyn Bedding is among the most open, honest, ethical, and even progressive manufacturers in the country and I have always been impressed with their transparency and their approach to customer service so your thoughts about them are certainly much different from mine or the many hundreds or thousands of people who have been very happy with their dealings with them. While no business is perfect … they have an amazing track record of providing great service.
I should also mention that while you will tend to sink in more deeply to synthetic latex … the convoluting is meant to help you sink in more evenly so that you are in good alignment and if you talk with Mountaintop foam they will tell you that their synthetic latex is more durable than their 100% natural (although I have to admit that I am still somewhat skeptical about this and time will tell).
While I understand the reasoning behind your comments … the reality is that your mattress was 8" of mostly synthetic latex regardless of how it was derived or the thickness of the original core. A mattress is much more than just the raw materials or the price per inch of foam or the price per pound of the fabrics (see post #5 here). There is also a cost involved in fabricating or convoluting a layer and adding value to the original core so that you can achieve the design goals of a mattress although doing it themselves in house it would be less than outsourcing the same job to a foam fabricator (outside of their machinery investment).
While your need for more technical information may be more than most people would want or even need to know … I do understand that you are disappointed with your experience and hopefully your next attempt at finding your perfect mattress that meets all your unique criteria will be more successful.
Phoenix