I decided to pull the trigger as well. Just bought the Medium Brooklyn Bedding #BestMattressEver. Thanks for the wonderful forum, this place has tons of information and helped me with my decision. Will keep you guys updated on pics and results.
Hi PlamenTrack,
Congratulations on your new mattress 
You certainly made a great quality/value choice and I’m looking forward to your comments and feedback as well.
Phoenix
Hello, I will be ordering a mattress from Brooklyn Bedding this evening. I appreciate all the information and wish I would have found this forum before ordering my last mattress. I was just wondering if anyone has experience with tuft and needle. I am currently on one of their mattresses and it is hard as a rock. BB said that their medium will be softer then the t&n. BB has a lot of good reviews here that’s why I chose them over others. They also seem to have better quality materials in their mattress. It was weird cause I originally contacted Casper about their mattress also and the sales rep there completely talked me out of buying their mattress saying that if I don’t like the tuft mattress I will not like theirs either. The folks at BB were really nice and informative but I would like to know whether or not to got with soft or medium based on any others experience with a similar situation. I am not very heavy about 170lbs 5’11" and I sleep on my side. I am sure I will be ordering one I just want to try to get it right the firs time. I am glad that they have options rather than sticking with the one level fits all philosophy. That’s dumb IMO. Thx in advance for the help.
Stan.
Hi inightstan,
As you know I think highly of Brooklyn Bedding and you are certainly making a great quality/value choice … and congratulations on your new mattress
I’m looking forward to your comments and feedback when you receive it and have had the chance to sleep on it for a bit.
I would be very cautious about about using other people’s experiences or reviews on a mattress (either positive or negative) as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many if not most cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person or even a larger group of people may be completely unsuitable for someone else to sleep on (see post #13 here).
I would also keep in mind that there are no “standard” definitions or consensus of opinions for firmness ratings and different manufacturers can rate their mattresses very differently than others so a mattress that one manufacturer rates as being a specific firmness could be rated very differently by another manufacturer. Different people can also have very different perceptions of firmness and softness compared to others as well and a mattress that feels firm for one person can feel like “medium” for someone else or even “soft” for someone else (or vice versa) depending on their body type, sleeping style, physiology, their frame of reference based on what they are used to, and their individual sensitivity and perceptions. There are also different types of firmness and softness that different people may be sensitive to that can affect how they “rate” a mattress as well (see post #15 here) so different people can also have very different opinions on how two mattresses compare in terms of firmness as well and some people may rate one mattress as being firmer than another and someone else may rate them the other way around. This is all relative and very subjective and is as much an art as a science.
When you can’t test a mattress in person then the most reliable source of guidance is always a more detailed phone conversation with a knowledgeable and experienced retailer or manufacturer that has your best interests at heart who can help “talk you through” the specifics of their mattresses and the options they have available that may be the best “match” for you based on the information you provide them, any local testing you have done or mattresses you have slept on and liked that they are familiar with, any special considerations you may have, and the “averages” of other customers that are similar to you. They will know more about “matching” their specific mattress designs or firmness options to different body types, sleeping positions, and preferences or even to other mattresses (such as Tuft & Needle) that they are familiar with than anyone else.
Phoenix
After reading a lot about mattresses, I ended up with 3 options: Brooklyn Bedding, Casper and T&N.
Given the messages in this thread, I bought a King sized Brooklyn Bedding BestMattressEver and received it last Wednesday. All I can say is that it is a very good mattress, probably the best I’ve owned. So, thank you Phoenix for putting together the information on this site: it is really consumer friendly and useful.
My only problem is that after a week, the mattress is still 2 inches short 
(74 inches vs 76) and it looks ugly in the frame. My wife is suggesting we should return it, but I’m sleeping so well that I don’t want to. I guess I’ll give it one more week.
Hi segfault,
Congratulations on your new mattress
As you know I think you made a great quality/value choice and it’s good to hear that you are sleeping so well on your mattress.
As you can see at the end of post #116 here … there was a small percentage of a few of their production runs that had an issue with expanding to their full size or in some cases that were taking longer to reach their full size. While the reason this was happening has been resolved … it’s possible that yours was one of these and if you have measured your mattress correctly and it still hasn’t reached it’s normal dimensions in another week or so (see post #2 here) then if you give them a call they will be happy to help you.
Phoenix
I would like to thank Phoenix and all the rest of you for your comments and insights. I have been on this site since 10:op AM and I have learned so much. I am now ready, (after discussing with my husband) to purchase the Brooklyn Bedding mattress but before I do I wonder If motion transfer is a problem for many or just a few.
Thanks
Hi Sofilu,
Latex is very “point elastic” and because of this larger motions only affect a smaller area around the point of compression than most other materials that are used in mattress comfort layers. In a way … it’s the pocket coil of the resilient foam world because each “area” of the mattress can flex more independently without affecting the area around it. Other than memory foam … latex is the most point elastic foam material and in this way is similar to memory foam although it has a “valley shaped” impression more than a more “canyon” shaped impression (steeper walls around the impression which means less of the surrounding area is affected) and is also a very resilient material and doesn’t absorb energy like memory foam so memory foam surface layers would be slightly better than latex in terms of motion isolation. There is more about latex vs memory foam in post #2 here.
While the only way to know whether any specific mattress would be “motion isolating enough” for those who are very sensitive … it would be fair to say that while you may know your partner is moving if you are awake … only a few more sensitive people would be affected by the motions of their partner when they are sleeping with a mattress that has latex comfort layers.
Phoenix
I’m considering the Brooklyn Bedding medium mattress. One thing I’m concerned about with latex is the “pushback” that I’ve heard of. I’ve used a 3" latex topper before and I did feel that, I’m worried it would be an issue with this as well. Anyone have experience with that and the Brooklyn Bedding mattresses?
I am so appreciative of your quick response. I feel more confident and less concerned after having read your post. I will give this mattress a try. Thanks again.
All the best
Hi trmiv,
“Pushback” is really a misnomer and is just another term that some people use to describe the “resilience” or “springiness” of a material … sometimes in combination with the pressure they are experiencing in certain parts of the body or with shear forces on the sleeping surface (see post #18 here) and latex in general is the most resilient of all the foam materials (although springs are more resilient than latex and some types of latex are more resilient than others). Resilience is related to the ability of a material to store and return energy and is measured by the percentage of the rebound when a steel ball is dropped on a material rather than its opposite which is hysteresis which is the ability of a material to absorb energy. Lower resilience and higher hysteresis produces less bounce.
Resilience is something that you can only feel with movement because when your body is at rest on a mattress the compression forces of your body pushing down are balanced by the increasing resistive forces of the mattress (regardless of the resilience of the materials in the mattress) and there is no longer any “direction” to the forces which are in equilibrium.
What some people describe as “pushback” can also be related to feeling either unfamiliar or uncomfortable pressure in certain parts of the body where it “feels like” a mattress is pushing back in an area that you may be experiencing more pressure or “resistance” from the material than you are used to because different materials or types of mattresses can distribute your weight across the sleeping surface in different ways.
While resilience also has very little to do with overall “comfort” (which is very subjective and relative to each person’s preferences) or with pressure relief or pressure points (which has much more to do with the point elasticity and ability of a material to contour to a body shape, the firmness of a material, and the thickness of the comfort layers … see post #4 here) … resilience can affect the ease of movement on a mattress because less resilient materials such as memory foam that “store” energy rather than “return” energy can feel more “motion restricting” than more resilient foam materials or components and a lack of resilience or “bounce” can also affect some of the “other” activities that can happen on a mattress for some people as well (see post #2 here).
In other words … the resilience or “springiness” of a material is just one of many preference choices that can affect the more subjective “feel” of a mattress and not a “better/worse” choice. Some people just prefer more resilient materials and some people prefer less resilient materials in their mattress.
There is also more about “pushback” in post #2 here and at the end of post #11 here.
In the end the only way to know whether a mattress will be a good “match” for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) or whether it will be more or less resilient than you prefer will be based on your own personal experience
Phoenix
Hi Sofilu,
[quote]I am so appreciative of your quick response. I feel more confident and less concerned after having read your post. I will give this mattress a try. Thanks again.
All the best [/quote]
I’m glad the information here could help you … and congratulations on your new mattress
You are certainly making a great quality/value choice and I’m looking forward to your comments and feedback when you receive it and have had the chance to try it out and sleep on it.
Phoenix
Many (including me) love this feeling of support. I suggest you try one in a local store before you buy.
Good luck,
Jeff
I purchased a medium a couple weeks back and i’ll give you all a bit of background info and then the plus and minuses of my own experience.
about 3 years ago i bought a cheap 9-10 in. memory foam mattress from ebay. It was too firm but i wasnt about to shell out more money so I had about an inch of pure memory foam i had stripped from another mattress topper and put that on there. after about 6 mos i decided that still wasnt going to work so i purchased a 4 inch gel from topper from Dream foam?..the other company associated with Brooklyn Bedding.
what i didnt realize was that i had always had foam toppers in the past that come with more actual regl foam than memory foam, where as the topper from dream foam was high quality pure memory but with no substantial support.
after another year of trying to make that work i broke down and purchased the medium bbbm mattress.
now i have been here reading for over a year, just before i bought the topper.
anyway i got the mattress fine…set it up with no problems, it expanded quicky. no smell that i could detect what so ever. the fit is perfect. this is a queen. it seems to me that its the kings that have more issues with fit.
comfort wise… to me its hard. i have the initial softness that is right under the cover and then there is zero give unless im standing or kneeling on it. I even checked the tag to make sure that i didnt accidently get a firm. the edges of the mattress ( i sit at the end) its still supportive to me…it sags more of course but it still doesnt just give away and i can lay on the very edge and i dont go anywhere.
So i am a back and side sleeper, if i lay on my back and fall asleep i wake up with pain that extends from the bottom of my rib cage to the middle of my back. if i roll on my side my hips dont feel like they sink far enough to even be level with the rest of my body. the sides of my ribs hurt and my hand goes to sleep…(which ever side im sleeping on…that hand)
If this just felt firm and i slept all night and woke up a bit sore in the morning i could handle that. however so far i wake up constantly having to find a new position. By morning im tired, cranky and hurting.
I did try putting my topper on it to no avail as 4in of pure memory foam is just too soft.
i sometimes think they maybe the tolerences of firmness for both memory and latex foams are hit and miss reading all the different reviews. To me the next step up firmness wise would be throwing a sleeping bag on a carpeted floor.
On the other hand im worried about getting a soft mattress because if i dont have good support for my hips then my lower back/hips hurt. In the past i have always slept fairly well on a medium pillow top coil spring mattress.
I’d like to think that this will maybe soften up a bit but, ive also noticed that if someone says the their mattress is to soft…give it some time…it might firm up…or if its too firm…give it some time it might soften, so maybe that is all just wishful thinking.
i will probably give it a bit more time…as i said its been two weeks. im not sure where i would go from here so that is another consideration.
btw i am 48, in decent shape, active, 5 10 and around 185.
good luck to everyone else out there on this same quest.
David
Hi sleeplessinutah,
Thanks for taking the time to share your comments and experiences … I appreciate it.
As you probably know from your reading here … adding a topper to improve the comfort or pressure relief of a mattress that uses lower quality and less durable materials is often just a partial or temporary fix because if the lower quality materials start to soften or sag prematurely then the topper will just “follow” the soft spots or sagging in the mattress. I would also be very cautious about adding 4" of memory foam to any mattress because for most people in your weight range it would have a significant risk of being too soft to provide suitable support/alignment.
As you probably now from your reading here as well … there are no “standard” definitions or consensus of opinions for firmness ratings and different manufacturers can rate their mattresses very differently than others so a mattress that one manufacturer rates as being a specific firmness could be rated very differently by another manufacturer. More importantly though … different people can also have very different perceptions of firmness and softness compared to others as well and a mattress that feels firm for one person can feel like “medium” for someone else or even “soft” for someone else (or vice versa) depending on their body type, sleeping style, physiology, their frame of reference based on what they are used to, and their individual sensitivity and perceptions. There are also different types of firmness and softness that different people may be sensitive to that can affect how they “rate” a mattress as well (see post #15 here) so different people can also have very different opinions on how two mattresses compare in terms of firmness as well and some people may rate one mattress as being firmer than another and someone else may rate them the other way around. This is all relative and very subjective and is as much an art as a science.
There are some suggestions in post #2 here and in post #3 here that may be helpful if your mattress is too firm but the first thing I would suggest before making any changes to your sleeping system is to give your mattress more time so that the mattress has a chance to break in a little more and your body has the chance to get used to a sleeping system that is very different from what it’s used to sleeping on.
Foam materials will soften over time and not get firmer so the initial break in and adjustment period over can work to your advantage.
The biggest issues with using other people’s experience on a mattress as a guideline for your own isn’t inconsistencies in the firmness of the foam materials or the mattress “as a whole” but just differences in how different people perceive softness and firmness (see my previous comments). This is why you see so many reviews that are all over the map in terms of how the firmness of a specific mattress is described by different people. In the case of memory foam then the temperature or humidity of the sleeping environment or the layers or fabrics that are on top of the memory foam that affect how much body heat reaches the memory foam can also make a difference in the firmness of the memory foam although this wouldn’t apply to the latex in your mattress since it isn’t temperature sensitive.
There is more about primary or “deep” support and secondary or “surface” support and their relationship to firmness and pressure relief and the “roles” of different layers in a mattress in post #2 here and in post #4 here that may also be helpful in clarifying the difference between “support” and “pressure relief” and “feel”. As you can see a mattress that has softer comfort layers and provides better pressure relief can also be “more” supportive in terms of providing good alignment as well because it can still have a firmer support core to provide primary support and the softer comfort layers can provide better secondary support under the more recessed parts of your sleeping profile along with better pressure relief.
If none of the suggestions in the posts I linked help and your mattress is still too firm for your specific needs or preferences after a few more weeks then you have some good options available to you. Brooklyn Bedding has a great return/refund policy that makes it easy to test a mattress in your bedroom instead of a showroom so there is little risk in trying it. You could either return it and choose a different mattress or exchange it for the softer version.
You could also add a different topper that would be a more suitable choice than your 4" memory foam topper to provide any additional comfort and pressure relief that you may need. If you decide to go in this direction then post #2 here and the topper guidelines it links to can help you use your sleeping experience as a reference point and guideline to help you choose the type, thickness, and firmness for a topper that has the least possible risk and the best chance for success and also includes a link to a list of some of the better online sources for toppers I’m aware of as well (including Brooklyn Bedding/Dreamfoam).
You certainly made a great quality and durable choice but of course comfort and PPP and how well you sleep on a mattress is the most important part of the “value” of a mattress purchase so it’s good to see that you had the foresight to choose a mattress where you have some great options available after a purchase just in case your experience doesn’t turn out as well as you hoped for.
Phoenix
Phoenix,
thanks for taking the time to reply to my post.
most of the stuff you go over i have read, atleast a couple times along with all the reviews and others personal opinions on things that go into trying to come up with the right mattress.
the topper i bought from dreamfoams as i felt they were the best quality at the time and most of the reviews where quite positive. as far as the topper in itself, if only it held the same level of compliance as when it is cold…in the winter when you first lay on it, it is quite heavenly and then your body heats it up and it turns into a marshmallow of softness.
I think my biggest complaint about the actual feel of the mattress itself, aside from the out right pain, is that the graduation of the top soft layer to the lower dense level seems to happen way to quickly. rather than having a soft initial feel and then having it gradually firm up and become supportive before you actually sink to far into it, it at this point just feels like a solid lump of mass.
im definately with you on the idea behind it getting broken in a bit and softening up. Im also aware of brooklyn beddings return policy which is the only reason i took a chance on this.
anyway thanks again for all the time and effort you have put into this forum and others who have shared their opinons.
David
Well, Its been just about 10 nights with my BB medium king mattress… Unfortunately the fiance and I decided that the mattress isn’t for us. I will say that after a few days the mattress did finally reach full king size. And im sure for someone who has never had memory foam before or is sensitive to motion transfer with their significant other, this is a quality mattress… However we cannot get used to the motion transfer that comes with this style mattress, nor can my body and its injuries seem to get fully comfortable on the bed, causing me to toss and turn which wakes the woman. using our memory foam topper from the old mattress helped, but we are not happy with the idea of remedying a new mattress with a topper. we would like to be comfortable on the mattress for what it is. My experience with the mattress seems to be similar to Sleeplessinutah
We are going to be going back to a memory foam bed. At this point I am interested in the dreamfoam ultimate dreams supreme 12" kingsize. I will be contacting BB shortly to initiate the return. I have absolutely no idea how im getting it out of my basement apartment yet, but ill figure that out lol
Also, Reading through their return policy it suggests using the factory packaging to help ship it back. How would that work since the bed is now 5 times bigger then it is when it arrives. And If you throw that all away, what do you recommend to protect the mattress to ship it back?
Hi billynath1988,
Thanks for taking the time to share your experience and I’m sorry to hear that your mattress didn’t work out as well as you hoped for.
As you probably know from your reading here not everyone prefers the “feel” of latex (or memory foam or any other type of material or type of mattress for that matter) and it’s great to see that you had the foresight to choose an online mattress that has a great return policy so you could try it without any risk.
You wouldn’t be able to recompress the mattress to put it back in the original packaging even if you wanted to but in their return policy here they do suggest using the original plastic to cover the mattress before returning it to keep the mattress clean and to let them know if you don’t have it any longer so they can let you know what to do to make sure the mattress stays clean when it’s returned.
Phoenix
Hi All
I ended up returning my BME and getting a Leesa instead, but I thought some folks might appreciate a review of my experience, along with some comparisons to the Leesa. I returned the BME after 22 days and have only had the Leesa for 7, so keep in mind that my experience is limited. I’ll try and post an update with the Leesa when I can, but my schedule is intense so it might be a long time coming.
This review ended up being pretty long considering how little time I’ve had with both mattresses. You can skip to the last two paragraphs for a quick summery of my experience to date.
- Unboxing: This part wasn’t a ton of fun with either mattress, but better with the Leesa.
BME: The BME was wrapped up so that I had to cut through a layer of plastic to unroll it. The mattress immediately started expanding, which forced me to try and quickly maneuver it in place while cutting the plastic out from under it.
Leesa: The Leesa was wrapped so that I was able to unroll it and position it where I wanted before I started cutting off the plastic. The Leesa is about 30b lighter (queen) and much easier to maneuver.
- Smell/Off Gassing:
BME: The BME had almost no smell after I unwrapped it. I had to stick my face into the pillow top to smell anything and after three days even that was gone.
Leesa: The Leesa, on the other hand, smelled very strongly of chemical when I unwrapped it. The smell remained strong that night, even after half a day of the window open and the fan on. One week later the smell is much less but still detectable. It smells exactly like a memory foam topper or bed.
- Fit and Finish:
BME: The best part of the BME is it’s super soft cover. I actually hated putting a fitted sheet over it because no sheet material, even 300TC Company Store sheets are even close to as soft or luxurious. On the negative side, BME was oddly shaped, like an oval with the ends sliced off. At it’s widest, in the center, the bed was 60’’ wide but the top and bottom edges were less than 58’’ wide. This meant that the fitted sheets didn’t fit all that well on the bed and there was a large gap between the mattress and the corners of the bed frame. There was also less edge support where the bed stuck out the furthest. Otherwise, the mattress appeared well made.
Leesa: The Leesa doesn’t have as nice of a cover on it, but it’s edges were straight and it fit neatly into my Ikea bed frame. The Leesa definitely wins in the quality control department.
- Breathability/coolness:
BME: As I wrote earlier, the BME has incredible breathability. You can literally breath through the mattress with just a little extra effort. Even in the hot, humid nights we’ve been having I have not had any problem with the mattress trapping moisture. When my blanket was damp from sweat, the part of me touching the BME was dry. The latex does hold heat a little longer than my old innerspring — I can feel the residual body heat radiating for quite awhile after I move. Still, I never felt hot from the mattress.
Leesa: Night temps have been cooler since I got the Leesa, so this is not a totally fair comparison. However, the Leesa doesn’t seem to retain heat as long and is definitely more breathable. I can stuff my face into the mattress and breath easily through the top layer of foam (except for the gagging smell). I have not felt hot or sweaty while sleeping on it.
- Isolation:
BME: The BME is better than my innerspring at motion isolation. I couldn’t feel my dog or friend getting into or out of the bed, nor could I feel when they rolled over. However, faster movements did produce a sort of wave/vibration effect. I could feel my dog’s tail wagging or my friend’s feet wiggling through the top layer of latex, but it wasn’t a strong feeling. I probably wouldn’t have noticed if I weren’t paying attention.
Leesa: The Leesa is almost as good as my friend’s Tempurpedic at isolation. Tail wagging and tapping feet do not transfer through the mattress. Even slapping the mattress with my palm does not produce a noticeable vibration.
- Feel: This is both difficult to describe and extremely subjective, but I will do my best.
BME: The BME feels very springy to the touch. When you push into it, there’s a slight amount of resistance. When you change positions that resistance actually pushes against you and helps you move. When you lay down, the resistance is spread so evenly over your body that there are no pressure points at all no matter the position. It’s like floating; so much so that I actually jerked myself awake the first night because I felt like I was falling. You kind of lose track of the mattress beneath you. The down side is that I felt kind of unstable, especially when sleeping on my side. The mattress followed my movements instead of providing stable resistance to keep me in place. I guess that’s the trade off for the soft, floaty feeling. It wasn’t to my liking but I could see how a person could really love it.
Leesa: The Leesa is still breaking in. It has softened over the last week and may feel quite different in a few weeks, but I’m going to write out my experience now because I won’t have much time later.
My first impression of the Leesa is that it feels very different from the BME. The Aveena foam doesn’t have the same energetic springiness that latex has and it is much stiffer than BME’s talalay latex layer. It has softened over the last week but it’s still quite stiff compared to BME’s latex. But the memory foam layer beneath it is much softer, which creates a very different feel. I find that after about 30 seconds the mattress starts to conform to my shape and all the pressure points go away. I am still much more aware of the mattress under me. It’s kind of a cradling feeling. I don’t feel stuck like I do with memory foam, but I find I don’t really like moving around. It takes the mattress a little while to conform to me every time I move, which makes finding a comfortable position take longer. Laying on my side also puts a little extra pressure on my ribs, but this is improving day by day. This means that I tend to stay in the same position all night long. I definitely feel like I’m sleeping deeper because of this, but sometimes I wake up a little stiff from being in one position so long. I guess everything is a trade off and the Leesa and BME seem like they are on opposite ends of the spectrum. But, again, it’s still pretty early in my Leesa experience.
- Posture/Support: Again, this is very hard to describe and totally subjective. It’s also the reason that the BME had to be replaced.
BME: The mattress messed up my sleeping posture badly. The latex allowed my hips to sink well below the level of my shoulders and legs. I ended up sleeping slightly hunched over, as if I were walking up a steep hill. This caused my back to arch up above the latex comfort layer. My lower back had no support at all. The pillow top foam did fill in the space between my back and the latex, but when I stuck my hand underneath I could wiggle my fingers freely. My spine was arched with nothing supportive underneath it. I struggled every night to get to sleep like that and woke up in pain every morning for three weeks. I did plan to keep the BME for longer before making a decision, but I was just too miserable.
Leesa: The Leesa is the opposite. At first it felt almost too firm, causing my spine to flatten out. But after a minute or so the mattress started to conform, allowing my hips to sink in just enough. The last week I have not had a problem falling asleep, although I do feel a mild ache in my lower back when I wake up. As soon as I change positions it goes away and I have fewer knots in my back than is usual for me. It’s only been a week, so I wonder if this is just me getting used to sleeping on a different type of mattress.
-
Customer Service: The process of buying both mattresses was basically the same. I had to use the help chat for both companies and the reps were both good for both. BB reps were definitely more informed, especially Mario. The Leesa reps were friendlier and more customer service oriented, but clearly didn’t know their product as well.
-
Returns:
BME: My experience returning the BME was an absolute mess. It started okay; the support rep gave me Mario’s email and told me it should take 5-7 days for the mattress to get picked up.
Mario responded promptly to my email with the contact information for a company called MXD Group that was supposed to pick up the mattress. I called them, verified that I was in their system and that’s when the nightmare started. The very, very condensed version is this: the shipping company requires you to speak to 3 different departments to schedule a pickup, but none of those departments answer their phones or accept messages. I called 8 times over 2 days and spent more than 90 minutes on hold before finally speaking to someone who could schedule me. However, MXD Group only does pickups for my region on Tuesdays between 8-4pm and they couldn’t tell me when in that window they would arrive. When I explained I couldn’t take a whole day off to wait for them they told me just to cancel the order.
I emailed Mario about the situation and he got back to me promptly. Unfortunately, he didn’t have any other service that could come pick up the mattress. There are several reputable pickup companies that service my area but apparently BB doesn’t work with them. Anyway, Mario agreed to allow me to donate the mattress to a local charity that I found. Since nobody could pick up the bed, I had to drag a 100lb queen sized mattress down the stairs and stuff it inside a Volkswagen Golf. I think I broke physics (and myself) doing that.
While Mario was prompt and professional in his responses, I’m still very disappointed in the overall experience. BB’s FAQ states, “IF you don’t love the mattress, we’ll come to pick up the mattress and refund 100% of your money.” I didn’t actually expect them to send a Brooklyn Bedding employee, but that statement is clearly taking responsibility for getting the mattress out of the house and donated or recycled. Instead, Brooklyn Bedding pushed that responsibility onto me and offered no help. To me, that’s either false advertising, bad customer service or both. The only part of that promise BB kept was to refund my money. They never offered a word of apology or concern over the difficulty this process presented. Between the irregularly shaped bed and difficult return I have become distrustful of this company.
Leesa: Obviously I haven’t returned the Leesa, but I did check in with their customer service to see what the process would be like. This is their response:
Final Thoughts (aka tl;dr): Brooklyn Bedding has a unique feel; very floaty with no pressure points and lots of spring. There was very little off-gassing, but the mattress was irregularly shaped and did not offer the support I needed. The return process was a mess but the company did return my money.
The Leesa has a very different feel. The top layer of foam is fairly stiff but the memory foam underneath slowly adapts to my body. It feels quite firm and supportive but after it has conformed there are no pressure points. So far I like it but am not in love; we’ll see how it preforms over the next 90 days. There is a lot of off gassing, comparable to a cheap memory foam topper.
Hi aonian,
I switched your post to a new topic of it’s own with a more descriptive title so that others could find it more easily since it is more of a comparison between two different mattresses rather than just your feedback about the BME.
Thanks for taking the time to share your comments and feedback as well … I appreciate it.
I’m sorry to hear that the BME didn’t work out as well as you hoped for but of course not everyone prefers the feel of latex or any specific mattress (or any other combination of materials for that matter) so it’s always good to see when someone has the foresight to choose an online mattress that has a good return policy when they aren’t certain that the mattress will be a good “match” for them in terms of PPP.
While the quality and durability of the foam layers in the Leesa isn’t comparable to the BME and I would consider the 3 lb memory foam to be a weak link in their mattress in terms of durability … hopefully at least it will be a better match for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences).
It’s also unfortunate that your experience with your return was as difficult as it was. I know from talking with them that there are some areas of the country where having a pickup service or a charity come and pick up the mattress is much more difficult than it is in most other areas of the country but I know they they work closely with their customers to provide them with as many return options as possible and they are also working on extending the scope of the options they have available for pickups. While it may be small comfort … at least you have the satisfaction of knowing that your mattress will be put to good use by a charity in exchange for your efforts.
I also don’t think that your comments are completely fair or reasonable and I certainly wouldn’t characterize their efforts on your behalf as being “false advertising” since they did exactly what they said they would do (even though their pickup service didn’t fit your schedule) and when that didn’t work they also allowed you to donate the mattress to a local charity of your choice that you found (which also didn’t pick up) and then they promptly refunded the money you paid for your mattress. While I understand your disappointment … I don’t think that the few exceptions that may happen in some areas of the country are always predictable ahead of time and hopefully experiences such as yours will help them to find better return options in some areas of the country where returns are more difficult that they haven’t yet had to deal with.
In any case … thanks again for your feedback.
Phoenix