Hi sleeplessinutah,
I’m also sorry to hear that your mattress isn’t working out as well as you hoped for.
Hopefully you’ve had the chance to try some of the suggestions in my previous reply here and it would also be a good idea to give Mario a call to see if they have any suggestions that would be helpful as well.
The good news is that you have the foresight to purchase a mattress that has a great return/refund policy so that you can try it in your bedroom instead of a showroom with little risk and the “worst case” is that you end up returning the mattress for a refund but of course it’s always preferable if there is a solution that doesn’t involve returning the mattress and having to start all over again.
I’m looking forward to any additional updates you have the chance to share once you’ve talked with Mario and decided on your next step.
Phoenix