Hi Djehuty,
I would first mention that your mattress is not emitting “toxic fumes” and there is no deception here. To their credit … Brooklyn bedding has gone to the trouble and expense of being certified by CertiPur as a mattress manufacturer and all their foams are either CertiPur certifed (for polyfoam or memory foam) or Oeko-Tex certified (for their latex) and by any reasonable standards would be considered “safe”. If you are coughing up blood then there is something happening that is either a medical issue or an issue that is unique to you and I would strongly suggest a doctors visit to ask for medical advice.
I don’t know the specifics of your conversation with them but I do know that on their website they specifically deal with situations like yours here where they say …
In most cases the comfort exchange they offer is enough to make the kind of changes that can ensure that a mattress is a good match for your specific needs and preferences but the cost of returning a mattress (that requires common carrier) will vary by area and circumstances while a mattress or a layer that can be returned by courier is much less. You are also overweight and have back problems which means that finding the best possible match is more difficult (and in some cases and “ideal” mattress is not even possible until your other health issues are dealt with) and the risk of an online purchase is higher.
I know from my experience with them that they will work with you to help you find the best possible shipping solution (assuming that you are reasonable in your approach with them and not making accusations or comments that have no basis in fact) but in some cases it’s not always possible to find a carrier that has reasonable rates and this is outside of their control. “Best efforts” is all that any manufacturer can do in these circumstances.
I also just talked with them and not only were you cursing and swearing at them on the phone (to the point where they told you that they would only deal with you by email and had to hang up on you) but they had already gone above and beyond by finding you a shipping quote for $249 (which they have informed you about by email). I would think you would be grateful for their efforts to help you instead of making the completely unreasonable accusations and comments you are making here.
They are clear about their return policy and the potential costs involved and this is part of researching a mattress purchase and each person’s personal value equation. If you are one of the few that needs to return one of their mattresses that isn’t covered by a free return then they are clear about their policy and the costs of returning a mattress is part of the risk of any online purchase.
The only “promise” they made to you (and to all their customers) was to abide by their policies (which they have) and they have clearly gone out of their way in their efforts to help you (to their credit).
This kind of post and approach is not helpful or reasonable but I wanted to leave it up and reply so that other members here can get some sense of what it’s like to deal with customers that are completely unreasonable and to highlight the kind of service that Brooklyn Bedding provides even to their worst customers that curse and swear and threaten to “destroy” them on the phone by posting these kind of comments.
They are already helping you as much as possible … and from my perspective perhaps more than you deserve to be helped.
Phoenix
PS: I’ve changed the title of your post to indicate that your issues have been solved with the shipping quote they went out of their way to find for you.