Well this is my experience⌠So far, Happy with the Product, although not sure I would call this Honest Sales.
This is NOT about the petty amount of $⌠I am simply disappointed with the tactic used to make the sale rather than being upfront about the delivery date.
-----Original Message-----
From: Ben Hart
Sent: Monday, April 7, 2014 2:07 PM
To: [email protected]
Subject: Enquiry Ben Hart
Hi,
My wife and I recently purchased a King Size, Bamboo Bliss from your company, order (####)
So far, we are really happy with the quality and comfort of the mattress and it seams the reviews we read on sites like themattressunderground.com represent your company well when it comes to the quality of your product.
I also found the sales staff to be extremely helpful in selecting the mattress and even gave us a discount to compensate for not being able to deliver the mattress before the weekend, however, therein lies the problem⌠Having recently moved from Australia, we where scheduled to move into our new apartment and we were promised the mattress would arrive on Monday March 31st. When we arrived to the apartment that afternoon, we found that the mattress had not arrived, after phoning Fedex, we were advised that the commitment date was actually Wednesday the 2nd April and not Monday as we had been advised.
As we had no mattress, we were forced to find an alternative accommodation for the evening and slept on an air mattress the following evening. While itâs difficult to put a price on the frustration, inconvenience and bad night sleeps caused by this, I would at least like to request we are compensated for the $114 it cost us for accommodation the night our mattress didnât show up which is about as cheap as accommodation comes in NY unless you are willing to risk bed bugs!
Looking forward to your response and happy to forward receipts for accommodation if required.
Response
On 8 April 2014 09:32, Mario Sevilla [email protected] wrote:
Hello Ben,
I apologize for any inconvenience this may have caused, we arrange the shipments with FedEx to arrive within 3 business days of the date requested on, I see that the request was to have the mattress arrive on or just after the 31st so that this did not arrive before you were fully moved. Unfortunately we are not able to arrange a specific date for delivery and are at the mercy of FedEx ground service. As we do not charge shipping and we also included an additional $150 discount I am unfortunately not going to be able to allow additional compensation as requested. Enjoy your new mattress and thank you again for shopping with us! Please feel free to contact me if you have any additional questions.
Best Regards,
Mario Sevilla | Sales Manager |
www.brooklynbedding.com
From: Ben Hart
Sent: Tuesday, April 8, 2014 7:55 AM
To: Mario Sevilla
Subject: Re: Enquiry Ben Hart
Mario,
The request was to have the mattress to be delivered on or before Saturday the 29th! The 150 was to compensate for the additional Saturday and Sunday night we would need to extend our hotel stay, NOT for the Monday and Tuesday. Had you advised the earliest time of arrival would be Monday and that it could possibly be Tuesday or Wednesday, there is NO WAY we would have proceeded with the sale. You advised it WOULD be there by Monday⌠We set our official move in date to Monday based on the assumption it would arrive Monday, we already had access to the apartment on FRIDAYâŚ
If you still have access to the chat transcript, this should be quite clear. I appreciate that everyone is at the mercy of the delivery company, however, Fedex held up their end of the agreement, you were not forthcoming in the actual commitment date of the 2nd.
I hope this email has clarified our position and again, I will give you the opportunity to compensate us for the financial loss caused.
Regards
Ben
Hello Ben,
I Apologize, I am not going to be able to offer any additional discount for your order. Please feel free to contact me if you have any additional questions.
Regards,
Mario Sevilla