A follow-up. I bought the Tuft and Needle mattress and it arrived yesterday. Box was rather heavy and I had to drag it from the front door to the bedroom. Then getting it out of its heavy plastic wrapping was tricky without damaging the mattress cover or the zipper, but I managed it. Then I had to drag my rolled futon across the house to a closet. My lower back was really hurting (micro-tears in the muscle no doubt) so I was thinking it would take awhile to know if the T&N mattress would offer a good night’s sleep.
The mattress is on an excellent quality slat platform oak bed I had made in 1980. The mattress unrolled immediately once I got the shipping plastic cut away. The cover had no wrinkles and the mattress had no outgassing. I put on a new mattress pad (cotton top, poly padding, nothing fancy).
Good news is that I slept great last night. The better news is that when I woke up, several normal aches were GONE. I had to take more ibuprofen to deal with the micro-tears, but my back had absolutely no stiffness, nor did my knees, hips, or elbows. It was a very refreshing and rejuvenating sleep. Even my dog slept all night.
I ordered the mattress on Thursday and they shipped it FedEx from CA. It arrived Saturday morning. It has the new rayon/polyester cover and looked flawless. I’m thus far very very happy I made this purchase. I have 30 days to return it if I want to. I decided to try the T&N before trying a Casper because other people implied it was more firm than the Casper. Well, it is firm but not “hard” firm. Just very good support kind of firm. I didn’t want to be sinking in much, but I can feel the mattress supporting pressure points, like knees, ankles, hips just enough. I start sleeping on my side and end up on my stomach. Had no trouble being comfortable as soon as the lights were out.
Update on my Tuft and Needle mattress. After 3 or 4 nights, I started waking up at 4AM with screaming pain in both kneecaps. I start out sleeping on my side and at some point end up on my stomach curled around a second pillow. I put up with this until last Sunday (11 nights) when I couldn’t take it any more and ordered what should be a less firm Casper mattress which arrives today, thank goodness. At 4AM this morning the pain in my kneecaps was severe. I had to get up and take ibuprofen and try to get back to sleep on my back. I’ve been awake for 5 hours and my kneecaps still feel a burn in them.
Tuft and Needle is fine with the return. I have called the Salvation Army to pick up the mattress tomorrow. Once I give T&N a photo of the receipt they will refund my purchase price.
I must add that the quality of the mattress is first-rate as was delivery and any customer service interactions with the company. My kneecaps just cannot tolerate the degree of firmness in the mattress. I had no other issues with it – back, neck, hands, feet, etc. were all perfectly comfortable but the severe knee pain was a deal breaker.
I just want to add that I have never had this knee pain from sleeping on any surface before. It was a surprise problem.
I switched your last two posts to a different topic because they were about a different mattress than the topic they were originally posted in.
I also appreciate your update and feedback and it’s great to see that you had the foresight to order an “all or nothing” mattress that had a great return policy.
I’m looking forward to your feedback about the Casper as well which is also an “all or nothing” choice and like the Tuft & Needle, will be the “best” choice for a relatively small percentage of the population, a “good choice” for a slightly larger percentage, an “OK” choice for a larger percentage yet and for those that it’s not a “good enough” choice they also have a great return policy so there is little risk in trying it.
We decided to try the Casper mattress over the Tuft and Needle due to people saying the Tuft was very firm. I did not feel that we would like the firm mattress. Even with a topper, I would rather have the right thing from the beginning. The Casper was $200 more (we used a $50 promo code).
We are in love!
The mattress is thinner than we are used to, but it gives just the right amount of support. I feel like we are sleeping in a deluxe hotel. This feels like a much more expensive bed.
For a free 100 day trial, it is worth trying out. There is no risk involved. Something that I really liked is that if we had decided to send it back, we would not be sending it to their warehouse. Instead, they contact a charity local to us and have them pick it up. My loss is a charities gain. I LOVE that.
As far as quality goes, there is a 10 year warranty. We have 3 kids and I like to sleep so our bed gets lots of use. No mattress we have ever owned (and we always got the really good ones) has lasted more than 10 years. By that point, we feel like we are each sleeping in a taco. I see this bed lasting just as long. A weekend at a nice hotel can cost almost as much, if not more, than this mattress, so I feel years of getting that kind of sleep at home is worth it.
You may not have been aware of this but Tuft & Needle changed the design of their mattresses and for the sake of others that may be reading this there are more details about the new design in posts #2 and #6 here.
Your comments have more of the “tone” of an ad for Casper and are somewhat exaggerated and on the “promotional” side and it’s not the norm that someone’s first post here is an “excited” review that is “gushing” about the wonders of their new mattress instead of questions that are part of their research. I also removed the specific promotional parts of your post which are against the rules of the forum.
Having said that … I’m glad that you are happy with your purchase and that it meets all the criteria that are important to you … and congratulations on your new mattress
We really appreciate your mattress forum. We sent 2 expensive hybrid coil and foam mattresses back to Macys after they did not work well with our new adjustable bases. They also were not comfortable. We got the Casper mattress, (what did we have to lose with the 100 day guarantee?)
It was a little bit firm for us so we phoned Casper and they sent us out a FREE gel topper from Amazon with 2 day delivery. We are now in love with our Casper mattress.
Thanks for sharing your feedback about your Casper mattress.
I’m glad to see that things worked out well for you.
Just out of curiosity … are they asking you to post feedback here? I’m asking because both you and the previous poster’s registration and first post was after your purchase which is somewhat unusual on this forum (most of the members register and post with questions first before they end up purchasing a mattress) and are using language and capitalization and wording which seems more “promotional” than the norm.
Phoenix, No, they did not ask me to post here or anywhere.
The reason I had not posted before was that there was so much great information on this site that all of my questions were answered by reading thru everything already here.
Who knew that buying a mattress was so difficult. I did not know until I got the first mattress delivered from Macys and realized how little I knew. What I learned was to NOT trust the sales people at the mattress store. At least that was my lesson.
The reason I decided to post my outcome, was to help others who are searching for answers.
Your site helped me so much I decided to give back by sharing my experience.
I would have done this regardless of which mattress I ended up happy with.
Thanks so much for having this site. It is a great service.
I like to keep an eye on things so that the site doesn’t end up becoming a “promotional tool” for some of the “one size fits all” mattresses and to help make sure that the members here are making meaningful comparisons with other mattresses that are available to them in similar budget ranges that use similar or even higher quality materials rather than making their choices based more on “marketing information” which can often be somewhat misleading (see post #2 here).
If you looked at more than one option in this price range and made some good “value” comparisons between Casper and some of the other mattresses that are available to you based on the guidelines here and it was the best “match” for all the parts of your personal value equation that are most important to you then you made a good choice … and congratulations on your new mattress … and topper
All new mattresses will have some initial smell (and some people will be more sensitive to different smells from different types of foam than others) but it will normally dissipate to levels that most people wouldn’t notice in a few days. The materials are CertiPUR certified so they have been tested for harmful substances and VOC’s and for most people it wouldn’t be a issue. If for some reason you are more sensitive to the smell than others then you can let it air out for a few days first after it’s unwrapped and decompressed but for most people it would be fine to sleep on after a few hours.
While I can’t speak from any personal experience (and hopefully others that have slept on the mattress will see your post and share their comments) … with a top layer of synthetic latex and being in a firmer range than most pillowtops … I don’t think that most people would have an issue with sleeping temperature on this mattress.
Have been sleeping on our Casper since September, no heat issues at all. That said we do have the gel topper on it that Casper sent to us for free. Very happy with Casper.
After a little hemming and hawing, and laying on a friends Casper and thinking it was too firm, I was undecided as to what direction to buy. Yesterday my buddy called me to say he was out of town for the evening on business and I should sleep over at his place. After a full night of sleeping on it I was completely surprised. I sleep on a SOFT latex mattress at home. It was the first one offered by Denver Mattress some years ago. It’s called the Cleopatra. I think it retailed for around 3 grand maybe. It was on display as-is, because someone had returned it because it was too soft. The mattress had been sitting in their warehouse for about 2 years the salesman told me. Which I believed because after a quick search online, I could find NOTHING recent about the mattress. I bought it for like 200 bucks for a king size. I loved it for about year, till out of nowhere it developed MASSIVE dips. Like almost 3 inches. I checked the tag and it said 90% Latex, so I’m wondering if it was the 10% polyfoam that compressed on me. In any case after a year on such a “plush” mattress, I thought I loved really soft. But after that one night sleeping on a moderately soft mattress, I was blown away. My neck and back felt amazing. I didn’t toss and turn during the night. I felt refreshed. My body felt healthy.
Also, in response to Phoenix asking another poster in this thread if she was asked by Casper to share positive reviews, I’ll say that I have not been contacted once by Casper other than a purchase receipt and referral link in my email. Just excited about the new purchase and wanted to share my limited experience.
You can see a description of the Cleopatra Plush here. It sold for $1399 (in king size). The weakest link of the mattress (and the probable source of any impressions you are experiencing) would be the 3.5" of polyfoam in the top layers of the mattress.
I’m glad that you found a mattress that is a good “match” for you … and congratulations on your new mattress
Phoenix
PS: I removed the promotional content of your post which is against the forum rules.
$3,000 is what the salesman told me. Never can get a straight answer from those guys! It’s too bad it dipped so bad, because for about a year it really was a joy to sleep on. But it may have even been a touch too soft even before it sagged. Just wasn’t quite enough support. It would be a nice bed to sleep on during vacation or something
