My husband and I live in Toronto and are considering having a Charles P Rogers Estate Powercore 9000 shipped here. Even with the exchange rate, shipping and duty, itās a good price compared to the local premium mattress, made by Marshall. One of the reasons Iām interested in CPR is the natural materials used (although I canāt locate where I first found this information), and the generally positive reviews Iāve read in various places. I donāt want to deal with off-gassing and excessive chemicals in the place where I spend so much time.!
I did see that you endorse organic bed maker Dormio which is located in Toronto. But there site is hard to navigate, and the only legitimate reviews I can find are mixed. Iām concerned that the bed will disappoint after a few months. Iām considering going and testing their beds, but quite frankly I donāt trust sales people to answer questions about things like longevity truthfully (or even confidently).
I guess my questions are:
Why do you support Dormio? What is it about their beds that you like?
Do you have negative feedback about CPR? I know they are also less than ideal in terms of detail, but in their case I feel like Iāve read enough reviews that I have a better sense of what Iām getting
How do you know that people commenting on your site arenāt planted by the manufacturer/company?
I guess Iām feeling skeptical today! Anyway, I do appreciate all the excellent information on your siteā¦ Hoping it can help me find the right bed that will last for at least 10 years.
While Marshall makes some good quality mattresses ā¦ Iām not so sure they would be a good reference or point of comparison for the āvalueā of a mattress purchase and you certainly have many other options available to you besides Marshall.
There is also more information in post #2 here and the more detailed posts and information it links to about safe, natural, organic, āchemical freeā, and āgreenā mattresses and mattress materials that can help you sort through some of the marketing information and terminology that you will encounter in the industry and can help you differentiate between them and answer āhow safe is safe enough for meā so you can decide on the types of materials you are most comfortable having in your mattress. These types of issues are complex and are generally specific to each person and their individual sensitivities, circumstances, criteria, beliefs, and lifestyle choices.
While I do recommend the members here āas a groupā, I donāt make specific suggestions or recommendations for either a mattress, manufacturers/retailers, or materials because only you can feel what you feel on a mattress or decide on the types of mattresses and materials that you are most interested in trying or that you tend to prefer and there are too many unknowns, variables, and personal preferences involved for anyone to know which specific mattress design or combination of materials would be best for you based on specs (either yours or a mattress) or theory at a distance (see mattress firmness/comfort levels in post #2 here). What is ābestā for you either in terms of a mattress or a manufacturer/retailer can be very different from what would be ābestā for someone else.
I can certainly help you narrow down your options by helping you know how and why to avoid the worst ones and with āhowā to choose or act as a fact check or answer specific questions you may have along the way but not with which specific mattress, company, or manufacturer to choose.
The most effective approach would be to follow all the steps in the mattress shopping tutorial which has all the basic information, steps, and guidelines that you will need to make the best possible choice ā¦ and know how and why to avoid the worst ones ā¦ and if you follow the steps one at a time you will have the best chance of success.
The reason that the members here have been invited to become members is because I have come to know them well enough to believe that they share the goals, values of this site and they are among the retailers and manufacturers that compete well with the best in the industry in terms of their quality, value, service, and transparency. Of course there are many other retailers/manufacturers that would also be well worth considering that arenāt members of the site (at least yet). There is more about how I choose the members here in post #2 here and in post #5 here and the site has grown from its original membership list of about half a dozen retailers/manufacturers when it began to currently over 40 members and of course the membership list will continue to grow over time as I identify new members that meet the criteria and show an interest in becoming members here as well.
Two of the more important links in the tutorial that I would especially make sure youāve read are post #2 here which has more about the different ways to buy a suitable mattress that is the best āmatchā for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesnāt turn out as well as you hoped for that are involved in each of them and post #13 here which has more about the most important parts of the āvalueā of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability, durability, and value.
The tutorial also includes this link to a list of some of the better online options Iām aware of that ship across Canada and the better options and possibilities Iām aware of in the Toronto / GTA region (subject to the quality/value guidelines I linked) are listed in post #1 here.
You can read more about Charles P Rogers in post #34 here earlier in this topic (and the rest of the topic we are posting in) and in this topic and this topic as well and a forum search on Charles P Rogers (you can just click the link) will bring up more comments and feedback about them as well. There are also some comments about the Powercore Estate 9000 in posts #3 and #4 here that may be helpful.
I would also be very cautious about using other peopleās reviews or experiences on a mattress (either positive or negative) as a reliable source of information or guidance about how suitable a mattress may be for you or the durability of a mattress and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else either in terms of suitability and PPP (Posture and alignment, Pressure relief, and Personal preferences) or in terms of durability (see post #13 here). Reviews about the knowledge or service at a particular store can certainly be helpful but when it comes to the specifics of a mattress they wonāt provide you with the type of reliable information you will need to make an informed choice about how well you will sleep on a mattress, how long you will sleep well, or the āvalueā of a mattress purchase compared to all the other options that are available to you either in your area or online.
Outside of PPP ā¦ a mattress is only as good as its construction and the quality of the materials inside it regardless of the name of the manufacturer so if you can find out and list the specifics of any of the CPR mattresses you are considering (see this article) then I can certainly make some comments about the quality of the materials or help you identify whether there are any weak links in the design.
As you probably know (or at least will come to realize from the previous links in this reply) ā¦ the only way you can know for certain whether any mattress will be suitable for you in terms of PPP and whether you will sleep well on it will be based on your own testing or personal experience so I would make sure that you are comfortable with any return and/or exchange options that you have with any online purchase (and the costs involved) just in case your choice doesnāt turn out as well as you hoped for because there is little value in purchasing a mattress that you donāt sleep well on regardless of the quality of the materials or the price of the mattress.
I think that in most cases itās self evident based on their previous history and questions on the site prior to their āreviewā (and itās not that difficult to recognize a pattern of āplantedā reviews which are so common on many sites) but as I mentioned earlier in this reply I wouldnāt pay all that much attention to other peopleās experiences or reviews about any particular mattress anyway because they will likely have little relevance to your own specific needs and preferences and reading reviews (here or anywhere) is very different from the type of research that I would suggest in the first place. I would rely more on your own careful testing and experience and more factual information and analysis and all the other parts of your personal value equation that are important to you to make your choices rather than the more subjective opinions of others that canāt be validated or isnāt relevant to you.
If a mattress is a good match for you in terms of PPP and also meets the quality/durability guidelines in post #4 here then it would certainly be reasonable to expect that it will last you for 10 years or depending on the quality and durability of the materials ā¦ in some cases even longer.
Good luck in your search and Iām looking forward to finding out what you end up deciding ā¦ and of course any additional comments or questions you may have along the way
Phoenix, Thanks for your detailed reply. Iām going to spend some time this weekend combing through all of the posts and links that you suggest and Iāll let you know what we end up deciding!
I would be very cautious about using other peopleās experiences or reviews on a mattress (either positive or negative) as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else to sleep on (see post #13 here).
I am also interested in the Powercore estate mattress line. I called and asked about the beds and learned the coils used are 1 gauge thinner (13 gauge) but have more twists than normal and are tightly packed. The latex layer in the 5000 model is 2" of 32 ILD Talalay, the 7000 adds a 1" layer of 24 ILD Talalay, and the 9000 adds another 1"" of 24 ILD gel infused Talalay for 4 inches of latex totalā¦
Since I am not in a position to try out these mattresses, I hoping that the 7000 with the 1 inch of software latex will take the edge off the āback sleeper best buyā model 5000. I sleep on back and side, and am concerned that the 9000 with 2 inches of softer latex might cause a 200 lb guy like me to sink in too far at the hips (>1.5 inches) Any thoughts on if this is enough latex over the mattress coils to indicate a quality build?
The thickness of the foam on top of the coils has little to nothing to do with the quality or durability of the mattress ā¦ only whether it would be a suitable āmatchā for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences). There are no lower quality materials or āweak linksā in any of the mattresses you are considering.
In very general terms side sleepers tend to need a thicker/softer comfort layer than back sleepers and stomach sleepers tend to need the thinnest comfort layers of all but these are only very generic guidelines and when it gets down to the specifics that would work well for any particular person then only your own testing or personal experience can tell you whether any mattress is a suitable āmatchā for your body type and sleeping style.
You are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components would be the best āmatchā for you in terms of PPP or how a mattress will āfeelā based on specs (either yours or a mattress) or ātheory at a distanceā that can possibly be more accurate than your own careful testing or personal sleeping experience (see mattress firmness/comfort levels in post #2 here).
When you canāt test a mattress in person then the most reliable source of guidance is always a more detailed conversation with a knowledgeable and experienced retailer or manufacturer that has your best interests at heart and who can help ātalk you throughā the specifics of their mattresses and the options they have available that may be the best āmatchā for you based on the information you provide them, any local testing you have done or mattresses you have slept on and liked that they are familiar with, and the āaveragesā of other customers that are similar to you. They will know more about āmatchingā their specific mattress designs to different body types, sleeping positions, and preferences (or even to other mattresses that they are familiar with) than anyone else.
An online choice is always a higher risk purchase because you wonāt know whether itās a good match for you in terms of PPP until you sleep on it. There is also more about the different ways to choose a mattress (either locally or online) that is the most suitable āmatchā for your specific needs and preferences and that can help with how to identify and minimize the risks of making a choice that doesnāt turn out as well as you hoped for that are involved in each of them in post #2 here.
When you are making an online purchase that you havenāt tried in person then the options you have after a purchase to exchange or return the mattress or make changes in individual layers to fine tune the comfort and support of the mattress (and the costs involved) is the most effective way to reduce the risks involved and for most people would become a much more important part of the āvalueā of your purchase so I would make sure you are comfortable with the options they provide after a purchase ājust in caseā.
I would also keep in mind that you can always add additional softness and pressure relief to a mattress by adding a topper but itās much more difficult to firm up a mattress that is too soft because this would normally require removing and replacing the layers or components in the mattress that are either too thick or too soft.
The tutorial post includes several links to some of the better online options Iām aware of (in the optional online step) and if you let me know your city or zip code Iād also be happy to let you know about the better options or possibilities Iām aware of that are close to you as well.
After much research, I just bought a Charles P. Rogers St. Regis and the tag indicates it was made in the USA along with the manufacturing date (10/28/2015).
Itās good to see that they are manufacturing their St Regis mattresses in the US now. Even earlier this year they were still being made in China or the Phillipines.
Did you happen to find out the information listed here about the type and quality of the materials and components in the mattress? If you did (and knowing the quality and durability of the materials in a mattress is one of the most important parts of the āvalueā of a mattress purchase) it would be great if you could post the specs on the forum since there have been some forum members that have considered the St Regis over the years (and some that have purchased it) but none of them were able to confirm whether there were any lower quality materials or āweak linksā in the mattress that could compromise the durability and useful life of the mattress.
Charles P Rogers completely failed us. After reading the consumer reports review, and many others online, my wife and I ordered a nano 2 from Charles P Rogers at over $2,800, and a set of sheets to go with the new mattress. We even agreed to pay the extra $140 shipping fee. After a month had passed we were contacted by a shipper in Billings, MT, over 300 miles from my house. He informed me the mattress was damaged and he was concerned I would not accept it. He sent me photos which I forwarded to CPR. CPR offered me a mattress cover If I would accept the damaged item, which we refused. Next they said they would have a new mattress shipped within the next 3 weeks. Needless to say after a month we never saw a mattress or the sheets. At this point, we have paid interest on a credit card for a product we never received, and a week after canceling our order we are still waiting for a refund. Stay away from charles p rogers and buy locally.
Iām sorry to hear about your experiences with Charles P Rogers but I appreciate that you took the time to share them on the forum.
While your experience would be somewhat uncommon ā¦ that certainly wouldnāt make it any less frustrating and I hope you have the chance to let us know once youāve received your refund.
:sick:
I purchased a Charles P. Rogers BILTMORE MATTRESS in January of 2015. (No longer made)
I bought it because my previous mattress was made by this company and last 25+ years. It was a tight top, flipable, queen that was absolutely fantastic.
For the first 9 to 10 months this new mattress was great! Loved IT. Then it started to develop a divot in the center. Iām a two-way sleeper. I start on my back then roll to my right. This divot is right in the center and goes down approx 1.5" to 1.75" when I wake up. This creates a slope of about 20-degrees for me to role out of in the morning.
This mattress came with a 10-year pro-rated warrantyā¦
ā:ā¢ If a body impression exceeds more than 1.5ā on an otherwise not
worn out mattress we will replace within 10 years of delivery.
Mattress must be clean, not torn and unstained. We will inspect prior
to pick-up. Use of mattress protector or encasement strongly
recommended. Mattress covered with one of our protective products
automatically qualifies without inspection. 1 year full/10 year pro-rated
coverage"
When I called about the warranty service they offered āYou will receive a credit of $78.67 to use towards your replacement mattress.āā¦ That is hardly the prorated amount due based on their warranty. Further they suggested that I buy the St. Regis Mattress to replace it.
The idiocy of this is I save more money my the St. Regis directly from their web site when the shipping is free (not the 195.00 they want to charge).
At this point I am contemplating what action(s) I may take against them, but as it stands now, I will NOT be buying a new mattress from them again.
Iām sorry to hear about your experience with your Charles P Rogers mattress.
Did they come out to do a warranty inspection and measure the depth of the impression (when there is nobody on the mattress)? Did they tell you your warranty claim was approved?
They never came out to do an inspection. After speaking with them I recieved the following email:
āOur sincere apologies regarding the delay in response. Thank you for sending the images to specify the issue in this matter. Please find attached warranty information for your Biltmore Queen Mattress. As stated you are covered under our pro-rated warranty, we will replace the mattress at a prorated charge plus transportation costs.
Your order was delivered in January 2015 making the use of the mattress 1 year and 2 months. You will receive a credit of $78.67 to use towards your replacement mattress. Please note, we no longer produce the Biltmore Queen Mattress. We advise the St. Regis Mattress in its place or you could speak with your salesman William to find the best choice for you. Based on the current promotion, you will also receive 20% off exclusive of transportation. Freight costs are $195.00. Please advise on your thoughts, we look forward to hearing back soon. You could also reach us via phone (800)272-7726, we are on the phones until 8pm.ā
So, let that that $78.67 + receive 20% off exclusive of transportation and see what it gets. A new St. Regis mattress bought today from their web-site would be $879.20 + FREE SHIPPING! In other words, buy a new mattress WITHOUT their pro-rated warranty and discount on shipping would be cheaper then using it and get me a new mattress.
Do you have a copy of your warranty that describes how the prorated portion of the warranty works (it looks like it was included in your email)? If you do it would be great if you could post it on the forum. The credit they are offering you seems to be very low (I know you know that).
If I was in your shoes I would call and ask them how they calculated the credit they offered you if it doesnāt seem to agree with the terms of your warranty.
I think their free shipping may have been a special promotion because according to their page here their current shipping charge for a mattress would be $145 but Iām not clear why their email said that shipping would be $195.
Once again ā¦ I would definitely call and talk to them to find out the reason for the credit and any other discrepancies.
According to their warranty in the second year (which is when the prorating begins) you should be paying 10% of the cost of your mattress for a replacement which means that you should be receiving 90% of the cost of your mattress as a credit.
I would definitely call them because it seems more likely that the amount they quoted you would be the amount you would be paying (excluding transportation or delivery charges) rather than the amount of your credit.
