Chattanooga, TN area help please

[phoenix]

Hi mb321,

Since the memory foams are usually shipped as a compressed object in a much smaller box, perhaps shipping from another nearby city would not be so bad - if the retailers are willing to handle it that way instead of using a delivery truck.

Compressing a mattress for shipping through courier generally needs a roll pack machine which most local retailers wouldn’t have so they would need to deliver the mattress through a delivery service or a common carrier.

I suppose I could buy just a foundation from a local store in chattanooga and then have the mattress portion shipped to me.

Yes … as long as the foundation was suitable for the mattress you purchased this would be fine. There are also good sources for foundations you can buy online (see the foundation post here for some of them).

• I contacted Symbol twice via their email and website form and they did not respond

It’s not likely that Symbol will provide this information to a consumer (see post #7 here).

• The owner of the mattress store that sells the mattress called me last night and was very nice, and sent me the spec sheet for the mattress which does not list any information on foam densities

My question is - does he know this info? Probably not. I don’t think Symbol is going to provide it to consumers or dealers.

I have talked with several retailers that have known the specs for their Symbol mattresses so at least in these cases they were able to find them out from the Symbol factory they were dealing with or from their rep. The store owner should at least be willing to call his rep or the factory to find out whatever he is able to but unfortunately many store owners or salespeople have little knowledge about mattress materials.

Buying a mattress without knowing the basic specs about the quality of the materials would be somewhat like buying a piece of furniture where the store wouldn’t tell you if it was made of particle board or real wool or buying a computer where the store wouldn’t provide you with the most basic information such as speed of the CPU or the size of the hard drive. The difference is that most furniture stores would know this (or at least would understand the importance of finding out) and most computer stores would understand that having basic information about the computer is an important part of the purchase while the majority of mattress stores seem to think that not being able to provide basic information about the quality of the materials inside a mattress they sell is somehow OK.

Phoenix