Hi mb321,
I’ve updated the Chattanooga list with some of the additional “possibilities” I could see based on their sites and a few phone calls I had the chance to make but I would also keep in mind that these are only “possibilities” that I would consider on a mattress by mattress basis (subject to the guidelines here) and as always I would always make sure that you can find out all the information you need to make an informed choice about any mattress that you are considering.
As I make a few more calls I will add any others that may also be “possibilities” or add any other comments that may be helpful.
I didn’t hear back from Murmaid so I may need to call them back.
Interestingly enough I called their main number and told them who I was and that I had a few questions about their materials and talked to a customer service rep that told me she would try find out the answers to my questions. When she didn’t phone me back I called again and she told me that her manager had told her that “all the information I needed” was on their site". When I told her that what I was looking for wasn’t there she told me she “had to go” and became quite unfriendly. I asked to speak to the manager but she said he didn’t want to talk with me. I told her that this was a very strange and not so pleasant way to treat someone that had brought them business over the last few years and was “on their side”. I wasn’t impressed to say the least.
I then called a manager at one of their stores who was relatively new and told her about my experience with their head office and she said that they didn’t know a lot (and didn’t sound surprised) and that she would call someone that she was certain could answer what I was asking (the density of the polyfoam and the type and blend of the latex in their latex hybrids) and would call me back but this is the call I am still waiting for. She was much more “friendly” than the people at their main office but I still don’t have the information I was looking for.
Phoenix