Hi BigManLittleLady,
Sears online is like Amazon or Overstock lists lots of products on their site that are sold by the outlets that they don’t carry. If you look at the listing it says “sold and shipped by Select Foam Inc” which means that they don’t carry it in their stores.
It would be an easy decision between the two in my book as well!
You may want to show your girlfriend this article (and there’s lots more you can find with a google search) about the recent share price crash of Tempurpedic because so many people are recognizing that their mattresses don’t have the value that they advertise and are buying alternatives. It was long overdue but it seemed to happen very quickly once Tempurpedic acknowledged that they were being out-competed in the memory foam niche which they have “owned” for way too long.
If a brand name makes a model that uses quality materials with good value … then that model has value. But you don’t sleep on the brand label … you sleep on the materials in a mattress. Of course to some a name seems to be important for other reasons but the label on a mattress has nothing to do with quality. It’s always the materials and construction that counts. The new Tempurpedic Simplicity line for example uses 2.5 lb memory foam which is the absolute lowest densty/quality you can find anywhere. They introduced it as a “cheaper” version of their higher quality lines with the idea that people who believed that the name was worth buying would spend $1199 for a queen which is over twice the price of similar mattresses that use the same or usually better quality materials. It’s basically a “cheap” mattress disguised with a label as a much more expensive one and just waiting for people who buy by brand to spend the money so that their share prices can go back up again.
I see the same reports as anyone else with google searches and each person needs to decide how much weight they put on each one. The BBB can be a bad joke joke sometimes and if you look at the report you will see one unresolved complaint. You will also see that one of the factors that raised their rating was their response to the complaints which to me says more than the complaints themselves for a high volume business. The BBB rates businesses very differently depending on whether a business decides to become a member or not (they’re just a private company like any other that tries to get people to pay them money to become a member) and I know of a high quality business for example that had a single unresolved complaint that was on their BBB report that they didn’t even know about and for years the BBB listed them with an F. They finally decided to “cave in” and become a member and within a few days their rating was changed to an A and it has remained there for over a year. There is a very revealing video and article here done by ABC News about the BBB.
While the BBB can have some value in some cases … they are also not so “neutral” towards non members. The more business a company does … the more complaints they will have as a percentage of their business. While I don’t personally know the owners, I have talked with them and they and their staff have always provided good service to me when I called them for information.
I also take many bad online reviews and complaints with a big grain of salt because many of them are from consumers that are complaining about a poor choice they made and are trying to make a business responsible for a choice they made that has nothing to do with the quality of a product they bought. I see many complaints about a mattress being “too firm” or “too soft” or similar from consumers that didn’t take the time to do their homework before they made a purchase and then complained about a policy they should have already known or asked about or imply that the suitability of a mattress is the same as it’s quality. Of course there are many legitimate complaints as well and these can be valuable to know if they become a pattern and its important to be able to tell the difference.
I am a big advocate in other words of both consumer education and responsibility and a business’ responsibility to provide good and honest service to their customers. While I see many legitimate issues that are invaluable to know about and the internet has been a huge help in the transparency and flow of information … I also see a lot of accusations that are sometimes unjustified (in both directions) and unfortunately these can haunt a good business and/or good people that aren’t able to erase the record of an unjustified complaint or bad review that was more about passing blame or shifting responsibility than it was about reporting a legitimate issue.
I guess there’s “good and bad” in everything and part of the challenge is to discern the difference 
NOTE ADDED: Select Foam was a member of this site but because of ongoing customer service issues and delays their membership was terminated and I would read the warning here before considering them.
Phoenix