Hi lowbmi,
No toe-stepping, and no worries!
I do always appreciate when people share their thoughts about any mattress purchase (positive or negative) and it’s completely normal that people that have done their research here wish to share their feedback about whether their purchase was successful, but I will also often make comments about member’s feedback as well if there is the potential that others might take their content too seriously, or at least fail to realize that what is being written applies to only one person, and as in your case where they may not take the time to read up on your background and learn about your specific needs.
There are also no “standard” definitions or consensus of opinions for firmness ratings, and different people can also have very different perceptions of firmness and softness compared to others as well and a mattress that feels firm for one person can feel like “medium” for someone else or even “soft” for someone else (or vice versa) depending on their body type, sleeping style, physiology, their frame of reference based on what they are used to, and their individual sensitivity and perceptions. There are also different types of firmness and softness that different people may be sensitive to that can affect how they “rate” a mattress as well (see post #15 here) so different people can also have very different opinions on how two mattresses compare in terms of firmness and some people may rate one mattress as being firmer than another and someone else may rate them the other way around. This is all relative and very subjective and is as much an art as a science, and it’s always important to differentiate opinions from fact. Each person can also have very different criteria in choosing a mattress that is “best” for them in terms of comfort and PPP, the quality and durability of the materials, and all the other parts of their personal value equation that are most important to them so what is important or “valuable” to one person may not be as important to others.
The goal of this forum has always been to help educate and inform and to help people identify the criteria that are most important to people and to help with “how” to choose, not “what” to choose. This is also the reason that this site will never be a review site (there isn’t a section for reviews) because it will always be more focused on educating the members here with more “fact based” information than on encouraging them to repeat the same mistakes that consumers have been making for many years … which includes warning them that reading or “counting” reviews as a reliable source of research can be among the worst ways to choose a mattress.
So while I may make comments upon your comments, it’s only to clarify for those who may come across your posts in the future and not meant to be dissuasive.
Thanks for the clarification. This forum is monitored by quite a few companies, so the timing of their phone call may be a coincidence (or not 
).
Phoenix