desperately need help with a hand -made talalay latex bed,please

[phoenix]

Hi kayla,

I think what upsets me about these bedmakers is that they never responded to anything.I mean people still need to sleep thru the holidays right?

And what was even more suspicious was the fact they required a certified check for 1/2 payment and then also on delivery.why certified?its not like I was going to hobble to Mexico on a broken knee right?

While I don’t know the specifics of who you are dealing with … there are many businesses that are closed over the holidays and this would just be a business choice that they make. It would probably be more common with smaller manufacturers to close over holidays so they can also spend time with their families.

There are also many custom manufacturers that require some type of payment ahead of time before they will build a custom mattress so that a customer doesn’t change their mind and cancel the order and leave them stuck with a mattress or materials that they may not be able to sell to someone else although if the only method of payment they accept was a certified cheque (most companies accept credit cards) this would be somewhat unusual and I would be curious why this was the case. Most companies require payment in full before they will build a mattress and then they would deliver or ship it when it was completed (which in some cases can be several weeks later).

Neither of these would be unusual or “suspicious” by themselves and they are just business decisions that each business makes as part of their overall business plan. If any of these policies aren’t something that a customer is comfortable with then they always have the option to do business somewhere else that has different business policies that they are more comfortable with. This is all part of the many factors that are part of the “value” of a mattress purchase that each person needs to decide on their importance for themselves as part of their personal value equation before they make a purchase … not after it (see post #13 here for more about the most important parts of the “value” of a mattress purchase).

And they advertise fitting beds for difficult to fit people.

With the layer exchange they are offering it sounds to me like they are doing this.

I would like them to just take the bed back and forget it but they seem rather money hungry and perhaps just in it for that reason.

If you purchased a mattress that has no return policy then this would be what you agreed to when you made the purchase and it certainly wouldn’t make them “money hungry” to keep to the terms of the purchase agreement that you agreed to when you made the purchase. This would be part of the research that a consumer is responsible for before they make a purchase.

The total cost with tax was almost 4,400 so they are unlikely to return anything even tho they can use those latex layers.

I am not a happy camper but perhaps it is my own fault.The bed industry seems rather seedy at times.
not sure what to do now but at least have some relief when I get the tempur back.That also cost 150 to move so it was an expensive lesson?

A mattress manufacturer can’t use used layers in a mattress and sell it as a new mattress and this would be against the law in most places in North America. A return policy would also be built in to the cost of a mattress purchase (see post #25 here) so I don’t think it would be reasonable to expect a manufacturer to accept returns after the fact when their pricing doesn’t include the cost of a return policy when they sell it. With return or exchange policies the customers that don’t return or exchange their mattress are the ones that pay for the ones that do so there are many people that are quite comfortable buying a mattress where they are confident that the mattress they choose is a good match for them and are happy with the lower cost that can be the result of a retailer or manufacturer not offering a return policy. There is more about return policies in post #3 here and the other posts it links to.

While I agree with you that some parts of the industry can be “seedy” … I don’t think that any of the policies that you are mentioning are all that unusual or would put them in this category and these types of considerations would all be part of the research that a consumer is responsible for before they make a purchase. I think you may be “giving up” too quickly when you still have some good options available to you.

Phoenix