Hi chelseaalex17,
I’m sorry to hear that your issues still haven’t been resolved and I agree with you that this is poor customer service … especially if one of the owners agreed that your mattress would be picked up last week.
Just for the sake of other members that read this and see the context as well … your comments are also related to your previous topic here.
I emailed a link to your post and the previous topic to Matt and hopefully they will resolve your issues quickly although even if it was taken care of in the next few days it would still have taken too long IMO unless there are other circumstances involved in your situation that I’m not aware of.
If your issues still aren’t resolved over the course of the next few days … then you can also make a complaint to the Attorney General’s office of the State of Florida as well but hopefully they will look after you before that becomes necessary.
I’ve also made this topic a “sticky” topic so that others who are considering Select Foam will see it at the top of the forum list until your situation has been taken care of.
Phoenix