Hi AmyPink,
I would be very cautious about using other people’s reviews or experiences on a mattress (either positive or negative) as a reliable source of information or guidance about how suitable a mattress may be for you and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) may be completely unsuitable for someone else with a different body type, sleeping position, or preferences and sensitivities to sleep on (see post #13 here).
Of course reviews or feedback about the knowledge or service at a particular store can certainly be very helpful but when it comes to the specifics of a mattress they won’t provide you with the type of reliable information you will need to make an informed choice about how well you will sleep on a mattress, how long you will sleep well, or the “value” of a mattress purchase compared to all the other options that are available to you either in your area or online. If you “catch yourself” thinking that someone else’s experience on a mattress would be “nice to know” or if you find it is influencing your own choices I would treat it as a red flag and I would be very cautious about how much “weight” you may be putting on other people’s experience … at the possible expense of your own.
Phoenix