Hey saeakin,
Welcome to The Mattress Underground 
! Thanks for your question.
Posting a review site’s rating without any further comment seems a bit odd. Do you have a particular issue that you need help resolving? To quote Phoenix directly from this recent post:
“My experience with GhostBed is that they are true to their word, honor their policies, support, and treat their customers with respect (despite any inadvertent “hiccups” that might happen along the way).”
Let us know what your concerns are and how TMU may help with your situation.
Thanks,
Sensei