Hi saeakin.
I’d be also interested to know if there is a particular issue that you need help resolving.
Thank you GhostBed and Sensei for your prompts to determine if there are any eventual issues that need resolving.
Regarding the Better Business Bureau, I am not a big fan of the BBB for many reasons and you can see some of my older thoughts about the BBB in post #3 and #4 here and points #1 and #5 in the comments here from another subscriber and in post #4 here . I did not check up lately but personally, I am not fully confident that they have straightened up all wrinkles.
While I can see BBB’s overall rating, I can also see that most of the Covid era issues and disturbances were resolved. This speaks a great deal about GB’s approach. From what I read on BBB, GB appears to take swift action as soon as issues are raised there. On our forum, they take swift action to resolve subscriber issues. If anything, I find it refreshing that they are not shoving under the carpet any issues that come up as some other industry players do in an attempt is to scrub off clean negative reports around the internet.
This said we are encouraging our Mattress Forum subscribers to share their direct experiences with a product and company as we are keenly aware that third-party ratings/reports can be misleading and, in some cases, manipulated (especially if generated automatically). You’ve received several prompts from both the Manufacturer themselves and the moderators of this site to provide some context and your personal experience if you have one.
As this is your first post since you registered on 2021-07-02 on The Mattress Underground, your one-line sentence unsubstantiated by your own experiences raised a few eyebrows. We never take lightly anything like this. While your question can be legitimate, from where we stand sometimes innocent questions like this can also be “innocently” used by business competitors keen to raise doubts and cast a shadow on a particular competitor.
To answer your pointed question, TMU has lengthy discussions with prospective members and checks any company that we consider adding to our community against a set of very rigorous criteria before vetting them. We have determined that GhostBed company fully qualified for TMU membership. Additionally, since GB joined our community of trusted Members, all subscriber concerns raised on our Forum have been swiftly and favorably resolved to consumer’s satisfaction as can be quickly seen with a forum search. We found that while not perfect, GhostBed has been working relentlessly and with honesty to maintain its long-earned reputation.
In our efforts to reorganize the already overwhelming amount of consumer and Trusted Member contributions, when in doubt we reserve the right to remove postings that are unsubstantiated and tend to confuse the readers.
Phoenix