Phoenix,
This issue with APMC and I have nothing to do with him providing info I do want to hear, nor have I, nor do I now criticize APMC for my choices, instead your reply is without all the info needed to understand what happened.
I ordered and paid, expressed the order verbally three times, followed up with an email, asked for rush service due to our situation, paid for that service. Took 5.5 weeks, got the bed core was split, I didnt have a bed, needed a bed. Sent it back on my dime, new core hipped my xme again, not my mess up, but my dime non the less. When I called to discussed this errr with him, this is where he rubbed me the wrong way,he was loud, rude, non appologetic, blamed me, then Greg. It didnt matter how it happened it did, I told him i refused to argue about it and lets move on. Since I opened none of the boxes at this time, i immediatly called to ensure our order was correct since we had 4 boxes delivered instead of 3 which we discussed. We did not get to see the slats for the foundation were cracked, no bolts or nuts to assemble it, no wool cover, a bamboo cover, that the zipper is broken on, brown hairs on it, and what appears to be a note written on it in sharpie QN RTN, the foundation cover would be nice if it would be a full cover, not half with the entire bottom missing it doesn’t even cover the sides of said foundation. Did I communicate this stuff with Ken, nope, I xidnt appreciate how he responded with the first error, and I dont have an endless supply of shippping money.
As far as his reccomenation, I take full responsibility for my choices, if the comfort layers were wrong in the near future I would again pay for that myself and not blame him, or Greg like he did to me. After all the crap, i contacted him to discuss ordering another topper, but when I’m made to feel as if im bothering you i take my business elsewhere.
if you felt i was being facetious with my comments, thats not the case, we are picky, we are difficult. That is the price of doing CUSTOM work. I never asked for anything cheap, nor a handout from him. He sets his pricepoints, if he feels he can talk to people like he does just because he is informed and offers low prices and you get whatcha get, i elect to shop elsewhere then.
I went to him based on MU member experiences, not price, i want what I want. Do i appreciate his reccomendations, yes, but currently the bed feeld like the floor and we only want comfort, do I think his setup and latex product is inferior, no, im sure it will perform well when we get our configuration perfect.
As far as everything else I stated, i was responding to another member question based on MY experiences with the product.
Thanks for your deep concern Phoenix, i unnderstand your need to point out issues when you believe members are being to critical of participating retailers, just not the case here. The bottom line is listen to orders, instead of barking at someone in your shop, read your emails, have a little humility when error is made and most of all dont blame your staff or the customers. If i pay for rush service and you say you can do it, dont over promise. If i ran my business like this, i would be unemployed.