Hi smmimp14,
I read his post (and the others in the topics he posted in) and there is also a reply from foamonline to his post as well.
I certainly wouldn’t change my opinion about any business based on one person’s experience (either positive or negative) and based on my conversations with them, their BBB rating and comments, and their long history in business … I would consider them to be a reliable supplier and they are included as one of the better online options for polyfoam I’m aware of in the component post here.
Phoenix