Hi swesson,
Unlike you … I think you actually did most things right. Hopefully you chose a mattress based on a more detailed conversation with Plushbeds where both of you agreed that your choice had a good chance of success based on “averages”, you chose a mattress that uses good quality materials and doesn’t have any weak links in the materials inside it, I would imagine that you had a list of similar finalists that you compared for “value” based on the parts of your personal value equation that are most important to you, and you had the foresight to choose a mattress where you still have good options available to you after your purchase just in case your choice didn’t turn out as well as you hoped. If you took all of these steps then IMO you did everything “right” in terms of the process you followed and “risk management” which is the best you can do with any online mattress purchase.
The next thing to decide is what you believe is “wrong” with your mattress and the types of changes that can “make it right” so you can decide whether to exchange a layer or whether you believe you would be in a better position by returning the mattress and starting all over again. Either way there will still be some risks involved because once again … until you actually sleep on a mattress … you won’t know for certain whether it’s the best choice for you in terms of PPP.
The Simmons Natural Care at least gives you a reference point for a mattress that is a good match for you in terms of PPP and while for all the reasons that I outlined in the last reply this may not be helpful in any specific way because it’s not likely that you will know all the materials and specs for the Simmons Natural Care Eurotop and it may not be possible to match them to some version of the Plushbeds mattress even if you did … it will at least be “somewhat helpful” in assessing how the Natural Care is different from the mattress you currently have in more general ways so you can use the comparison as a “pointer” to help you decide whether making a layer exchange will be a reasonable or “less risky” option or whether you believe you would be better off choosing another mattress completely and starting all over again.
Outside of comparing your mattress to the Simmons Natural care … you can also use your specific symptoms on your mattress as a pointer to the types of changes that would have a good chance of success.
The two main functions of a mattress are support/alignment (so that your joints and spine are in good alignment in all your sleeping positions over the course of the night) and comfort/pressure relief (so that you don’t experience pressure points that can restrict circulation or cause you to toss and turn at night in an effort to avoid pressure points) and each of these tends to produce different types of “symptoms”. Primary support comes from the deeper layers of a mattress and secondary support and pressure relief comes from the upper layers of a mattress. There is more about primary and secondary support and their relationship to pressure relief in post #4 here and in post #2 here that can help you in assess “how” your mattress may be different from the Natural Care (either firmer or softer comfort layers and/or firmer or softer support layers).
In addition to this … there is also more about the different types of symptoms that people may experience on a mattress and some of the most common causes for each of them in post #2 here that can help you use your specific symptoms as a reference point and as part of the detective work that may be necessary in deciding on the type of changes (either in your current mattress or in a different mattress) that you would likely do best with.
Finally … I would also make sure that you include a more detailed conversation with Plushbeds as part of the process so you can describe your experience and “symptoms” to them so that they can also make suggestions based on their experience with other customers that have experienced similar symptoms to yours and make some suggestions about the types of changes that may be helpful.
Outside of these three suggestions (comparing your mattress to your memory of the Natural Care, using your symptoms and sleeping experience as a pointer to the types of changes that may be helpful, and a more detailed conversation with Plushbeds) … I would also make sure that you consider the options you still have available after your next step as well as part of the same “risk management” process so that you still have good options remaining in case your next choice also doesn’t work out as well as you hoped for.
Since Pushbeds allows you to exchange the comfort layer for a softer or firmer version … if your experience seems to indicate that a change in comfort/pressure relief or in secondary support would have a reasonable chance of success then this would seem to be the next “logical” step because it would allow you to sleep on a different firmness level comfort layer to see if this solves the issues you are having. If you do decide to do this and exchange your comfort layer for a different firmness and it still doesn’t work out as well as you hoped for then you would still have the option of returning the mattress for a refund and starting again.
While I can’t speak to whether this mattress would be a good match for you in terms of PPP because as you know from the last reply only your own experience can tell you this (and see mattress firmness/comfort levels in post #2 here as well) … I’m happy to make some comments about the quality of the materials inside it and whether there are any obvious weak links in the mattress that I can see. To do this I would need to know all the information listed here because it isn’t included in the online description of the mattress.
If you can find out this information and list the “quality specs” on the forum I’d be happy to make some comments about the quality of the materials inside it and help you compare the materials to the guidelines here so you can identify whether there are any weak links in the mattress and make more meaningful comparisons to other mattresses.
Phoenix