I could really use some help

[phoenix]

Hi swarm,

I’m sorry to hear about the issues you are having with your replacement mattress and I can imagine that you must be frustrated. I’ll make some comments about each of the issues you mentioned separately.

Long story short, I did not notice during delivery but the new mattress is like 4 inches shorter than our box spring!!! We have a matching Sherwood cal king box spring and there is no way in hell this mattress us the correct size. Incidentally I looked at the product tag on the new bad and it does have CKM in the mattress code which I am assuming cal king mattress.

If the mattress is 4" shorter than your foundation then it would most likely be a king size and your box spring would be a california king. If your foundation is from your original mattress set and your old mattress fit the foundation then your original mattress would have been a california king as well and they somehow sent you the wrong sized mattress so at least this should be easy to rectify. You can confirm this by measuring the mattress because a california king will be about 72" x 84" and a regular king size will be 76" x 80".

Oh and btw they told me there was quite a few latex layers in this, a think one over coils and another in the actual pillow top, the tag says that %1 of the mattress is latex, %1 !!!

I would always make sure that you know the specifics of all of the layers in any mattress you are purchasing whether it’s an original purchase or a replacement (see this article). This is the only way to identify whether there are any lower quality materials or any “weak links” in a mattress. If you can’t find out the specifics that you need to know about a mattress that is a good match for you by itself then I would focus on choosing a mattress that minimizes the amount of “unknown” materials inside it (which usually means buying or exchanging for a mattress that is much too firm for you) and then adding a good quality topper as a comfort layer.

I thought about emailing the manufacturer about our story, maybe to see if we would get some help there.

I would first try and solve the issues directly with the retailer since a wholesale manufacturer will normally suggest that you deal with them directly anyway.

We are really at a point where I just want our money back so we can start from square one some where else.

Unfortunately this may not be a possibility if the store you are dealing with doesn’t have a return/refund policy.

And btw the mattress feels nothing like what we laid on in the store,

This is also “normal” because there is a break in and adjustment period with any new mattress and a new mattress will usually feel somewhat firmer than a mattress that you test in a showroom (see post #3 here).

The first step I would work on is having them change your mattress for one that is the correct size or perhaps even talk with them about buying a much firmer mattress that doesn’'t have the “unknown” layers inside it and then adding a topper as your comfort layer so that the combination is a good “match” for you in terms of ppp and would be more durable than a mattress that has thicker layers of lower quality materials inside it.

Phoenix