Hi Savanabanana,
It’s always amazing to me how different people can “translate” certain comments in very different ways and comments that one person would be grateful for can be taken in a completely different way by someone else. I think this may be the case here and it’s most likely that what you were told had a very different intent from the way you “translated” it. It’s most likely that what they meant was that the price of a mattress is only one part of the value of a mattress purchase (and arguably not the most important part) and that if price alone was the most important part of a purchase then going with a mattress that has a lower price regardless of any of the other benefits of a mattress you are considering or other parts of your “personal value equation” that may be important to you may be your best choice. These types of comments would be taken by many people as a sign that a manufacturer is confident about the “value” of their mattress and that they would be the “best choice” for many people so they aren’t “scared” of lower priced alternatives that are different from the mattresses they are selling. In some cases it’s just a difference in the “style” of communication where some “styles” are more attractive to some people than others.
The comparisons you are making are really not “apples to apples” because both mattresses are different from each other and their exchange and return policies are very different as well and because you may have misunderstood some of what you were told some of your comments may have ended up beiing a little misleading although I realize that wasn’t your intent. One person may believe for example that one mattress or return policy would be more suited for them while someone else may prefer the other. The same would be true for their different mattress designs. These aren’t “better/worse” choices … only choices that are different from each other based on individual preferences and personal criteria.
For example … the Flobeds exchange policy has a much longer time frame, allows for the subsidized exchange of more than one layer, has a variable price over the course of 20 years depending on the timeframe and how many layers you are exchanging, and it doesn’t require the return of the old layers. The lowest cost exchange is for the first layer (or two half layers) over the first 5 years. The SleepEZ exchange policy has a lower cost, the time frame is 90 days, it allows for the exchange of one layer at reduced shipping costs (and full shipping for any other exchanges), requires the return of the old layer, and would have a lower cost for a layer exchange in the first 90 days. These are very different from each other and some people may prefer one while other people may prefer the other. Al of these again are preference choices rather than “better/worse” choices.
You can’t meaningfully “price match” two different mattresses and since there aren’t other mattresses that have the same design, for the most part the Flobeds price match policy is so that their customers can be assured that if the product they purchase goes on sale and is sold for a lower price within 100 days that they will be able to receive the lower price as well.
As you probably know … both are members of the site and I believe that both of them compete well with the best in the industry in terms of their quality, value, service, and transparency. Both of them have many customers that are very happy with their purchase compared to all the other options that were available to them. There is more about the most important parts of the “value” of a mattress purchase in post #13 here and in essence what you are describing is that for you the choice of SleepEz was the best “value” for you based on the parts of your personal value equation that are most important to you even though someone else that has different criteria may make a different choice than you. This is what I would call a “good vs good” comparison.
Having said all that … I think you made a great quality/value choice that for you was the best “value” and like you there are many other members here that have been very happy with their SleepEz purchase as well. Most importantly … congratulations on your new mattress 
Thanks for taking the time to share your comments and I hope you also have the chance to share your feedback when you’ve received it and have had the chance to sleep on it for a bit.
Phoenix