Just received my DIY latex mattress and might need to "soften it up a bit...

Hi tpsmith82,

It’s possible that what you are describing may “correct itself” because of the break in and adjustment period that will happen with any new mattress. It’s also possible that it could be a “pillow issue” and it may be worth trying some different pillows with a different profile to see if it makes a difference.

Based on their history and feedback over the course of many years … I’m not so sure that they are getting a “bad rap”. I do realize that they are a “cheap” supplier which is probably the thing that makes them attractive to many people but “cheap” may not be particularly good value and there are other lower cost suppliers that I would consider to be more reliable and that will actually supply what they say they will.

You can check the density of foam layers by weighing and measuring them (volume in square feet divided by weight = lbs per square foot density) but if their foam is coming from China then there is no way to confirm that the density is the actual polymer density (unfilled density) or if the foam contains filler which would increase density but could also lower the quality and durability of the material. If foam layers are also compressed over a longer period of time during shipping from China then this could also have a negative effect the durability of the material as well (see post #6 here).

Overall … based on their history … I would personally be very hesitant to purchase anything from them if for no other reason that I would have difficulty supporting a supplier that has a history of providing inaccurate information about what they are selling.

Phoenix