Hey ConfusedParent,
Thanks for your question 
.
[quote]If you go on amazon.ca and look for a latex mattress you will likely find this:
www.amazon.ca/gp/product/B07YNZRL25/ref=ewc_pr_img_2?smid=A3SHFKW8XK2819&psc=1
In the description it says Brand: Naturelle, over on the right it says:
LatexGreen Canada
Down below it has a phone number in the description: (905) 302 8810
If you google this company name you can’t find anything about it.
If you google the phone number you get two companies:
- www.bossbeds.ca
- www.naturelleorganicbeds.ca/
If you call Naturelle’s sales department and ask questions (e.g. what is the ILD) about the mattress on amazon they tell you that this mattress is sold by someone else, not them, not Naturelle.
[/quote]
Thanks for including the Amazon.ca link that you have concerns about, ConfusedParent. After some researching, it appears that LatexGreen Canada is an Amazon selling partner/ third party reseller, I used Amazon’s “Contact this seller” and was introduced to their Chatbot. Using Naturelle Organic Beds’ site, I also see the number (905) 302-8810 is Naturelle’s Customer Service Number. I called the number and spoke with a terrific customer service pro for awhile, Naturelle has a “Become a Dealer/ Reseller” program available, and offers slightly different models in those programs for creating differentiated products. He did verify that LatexGreen Canada is a participating Amazon reseller but he also answered all of the product questions that I asked. BTW, for Naturalle’s medium firmness Dunlop latex (they only use Dunlop process latex) is rated D75.
[quote]Why then is their phone number and name listed on the listing?
Why does the mattress industry have to be so full of so much sketchiness, why does it alway feel like a shakedown no matter how hard you dig into this?[/quote]
That’s a good question for LatexGreen Canada. They may have an agreement with Naturalle Organic Beds where their customer service should be answering product questions rather than the reseller, but that is just a guess. I found Naturalle Organic to be most helpful when I called earlier but unfortunately it seems that you didn’t have the same experience. When dealing with Amazon Resellers vs. the original manufacturer, there are often important differences in how exchanges and returns are processed, so you will want a clear understanding of those, as well as warranty coverage, before deciding who to work with. LatexGreen Canada operates using Amazon Ca.'s Mattress Return Policy:
[indent]
• Unopened mattresses in original packaging are returnable via our Returns Centre.
• Unboxed, expanded, and full-size mattresses are not returnable to Amazon. If you’re not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment.
• Contact the manufacturer directly for product registration and warranty-related information.[/indent]
In this instance, this particular scenario doesn’t appear “sketchy” but did take some digging to get answers. I did not attempt contact with LatexGreen Canada; did you reach out to them with your questions via Amazon’s site? I did notice from your more recent post that you seem to be moving in a different direction with a different vendor. Any updates on your new 6" base research?
Thanks,
Sensei