Leesa

[phoenix]

Hi phewd,

[quote]We pulled the trigger on a Serta iComfort Savant Plush. We sleep in a King bed and we’re not spooners/cuddlers and pretty much stay on ‘our sides’ of the bed. After about 60 days, we got the ‘hump’ in the middle of the bed and our body impressions were starting to become readily apparent. When one of us got up, the other would move to the center of the bed to try and break it down like our ‘sides’ to make it less of an issue but it was futile. We were not happy with the mattress after only 60 days of use, so we went back and did a ‘swap’. (For a $150 restock fee, you can ‘upgrade’ to any mattress in the store.)

We ended up trying the Restonic all Latex mattress (I don’t recall the actual ‘model’, but it was their ‘mid’ level latex. It didn’t seem to be as ‘bouncy’/‘responsive’ as the other latex mattresses we tried and we thought it might be more durable than the memory foam mattress we had just returned. However, that’ hump and impressions were even MORE apparent after only 3 WEEKS of use! Plus my wife was saying that she woke up feeling the same way as she felt waking up on our 9-year-old innerspring mattress.

Now, I know we’re heavier people, which matters. I also understand that the ‘hump’ is expected at some point because of our sleep habits and the inability to flip the mattress over. We can rotate it 180 degress, but not 90 because it’s not square. But to get such a pronounced hump in both mattresses in such a short amount of time was very disappointing to us.[/quote]

I’m not sure how deep the “hump” in the middle was in either of your mattresses but it certainly shouldn’t be happening that quickly to any significant degree. The three most common reasons for this would be either low quality/density foams in the upper layers of the mattress, an issue in the foundation under the mattress, or a defect in the mattress (the foam could be shifting or “bunching” in the middle of the mattress). In some cases it can be more than one reason and higher weights can make these types of issues show up more quickly.

The foundation issue would be more common with a king size which uses two twin XL foundations put together so the middle where the two foundations meet would be very firm and if your foundations have any flex then the support under each side would be softer. Your foundation could also have a dip or impression which would show up in the sleeping surface of the mattress. You can try your mattress on the floor to see if it makes any difference. Of course it’s always possible that both of your mattresses were defective as well but this is less likely if the same issue happens twice in such a short time.

So, the main problem that we are currently faced with is that we are either stuck with the mattress (Restonic) that we currently have, or we can ‘exchange’ it again for the $150 fee for any mattress in the store (but if we get a cheaper mattress, we’re still on the hook for the same price we paid for the Restonic - no difference refunds). My wife was extremely satisfied with the ‘feel’ of the Serta memory foam mattress so we’re thinking of going that route again, but we’re concerned that we may have the same problem with any of the memory foam mattresses they have. Are the Tempurpedic beds better quality? To justify the price tag? We might be able to get into a ‘floor model’ for just a small price increase, but otherwise, we’re at a loss as to what we should pursue. We may actually end up looking at innerspring or innerspring hybrids.

There is more about the most important parts of the “value” of a mattress purchase in post #13 here that can help you make more meaningful quality/value comparisons between them.

If the impressions in your Restonic are greater than the warranty exclusion then you would have a warranty issue and you could qualify for a warranty exchange rather than a comfort exchange and I would talk to the store about this.

I would be very cautious with any of the Serta mattresses because they tend to use some lower quality/density materials which will have a much greater risk of softening or developing premature impressions over time than a mattress that uses higher quality/density materials. I would always make sure that you know the type and quality of all the materials and layers in any mattress you are considering (see this article and the guidelines it links to) so you can make sure that there aren’t any lower quality materials that would be a weak link in the mattress. I would avoid any mattress that uses too much lower quality density materials that aren’t suitable for your weight range or where you aren’t able to find out the quality/density of the materials inside it regardless of how it may feel in a showroom.

Are the Tempurpedic beds better quality? To justify the price tag? We might be able to get into a ‘floor model’ for just a small price increase, but otherwise, we’re at a loss as to what we should pursue. We may actually end up looking at innerspring or innerspring hybrids.

In very general terms Tempurpedic uses higher quality/density materials than most of the Serta Mattresses and don’t have any obvious weak links in their design but I would also be cautious here because if you are in higher than average weight ranges then they do have some mattresses that use 4 lb memory foam which would be fine for someone that in a lower weight range but may not maintain comfort/support for those that are in higher weight ranges for nearly as long. I would tend to reduce or minimize the use of 4 lb memory foam in higher weight ranges so it would depend on the specifics of the mattress you are considering.

There is some information and guidelines about choosing a mattress for those in higher weight ranges in post #3 here and the posts it links to that will be helpful.

Does anyone have any suggestions, 'cause I’m at a loss. I’m having serious buyer’s remorse because now we’re stuck with this company and they don’t seem to have anything we’re comfortable buying any more. Does anyone have any experience working with Mattress Matters? I wonder if they wouldn’t work a company they don’t display so they could get a ‘wholesale’ price and take the profit? I just don’t know what to do anymore…

Like many of the members that have come here that have been in a similar situation, you are in a somewhat difficult position where you need to exchange a mattress at a store that sells many mattresses that I would normally suggest avoiding and where there may not be any particularly good quality/value options available to you.

There are some suggestions and ideas in post #2 here about the two main strategies that you can use in your situation that can help you make the best of a difficult situation.

Reading through some of these boards, it looks like we might be able to finagle a workable solution - get a new bed that has more quality materials but may not necessarily feel exactly what we are looking for, and modify with a topper (like Brooklyn Bedding’s 5lb memory foam topper).

This would be one of the strategies that can certainly help you make the best of a difficult situation but the goal is more to minimize the use of lower quality materials as much as possible (which generally means choosing a firmer mattress) rather than finding a mattress that has “more” higher quality materials because a mattress is only as durable as its weakest link no matter how much higher quality materials it may include.

However, what would be considered ‘quality’ in the more bigger brands (which is what Mattress Matters appears to be retailers of) so we can try them?

The foam quality/density guidelines in the previous link will help you know whether any mattress you are considering has any weak links in the design. Of course this is also dependent on the retailer you are dealing with being willing and able to provide you with the information you need to make an informed choice. I would treat “unknown density” materials in the same way as “low quality” materials.

Also, I’ve heard that the 5lb foam tends to be hotter than the 4lb - is this true?

This is often true in very general terms if you are comparing whole categories of memory foam but it may not be true with specific types of memory foam that are in the same density range because some memory foams are more breathable, more responsive, more temperature sensitive, or firmer than others in the same density and all of these properties can have an effect on sleeping temperature and can vary between different types of memory foam. There are also many other variables that besides just the foam used in a mattress (such as the mattress protector you use or your sheets and bedding) that can also have a significant effect sleeping temperature if you tend to be more towards the “oven” end of the oven to iceberg range.

In other words there are some memory foam designs and materials that will sleep cooler than others so depending on where you are in the “oven to iceberg” range, the specific design of a memory foam mattress, and the type of memory foam it uses, and on the type of mattress protector and sheets you use, you may find that you will be OK on some memory foam mattresses in terms of sleeping temperature even if you tend to sleep warmer on others. There is more about cooling down memory foam in post #6 here and there is more about the many variables that can affect temperature regulation in post #2 here and the posts it links to. A knowledgeable and experienced manufacturer/retailer that has your best interests at heart such as Dreamfoam will be able to tell you more about how their specific memory foams compare to others on the market.

Also, I can’t find construction specs for the Tempurpedic Cloud Supreme Breeze. That was our #1 that set us off on this journey but it priced us out. I read a dubiously-sourced article that said it was 2" of 4lb density on top, then 2" of 5lb density, but that still leaves at least 7" unaccounted for.

Tempurpedic doesn’t normally provide the specs of the materials in their mattresses any longer but you can see the specs of the Cloud Supreme Breeze in post #2 here.

I would keep in mind (just in case you are trying to “match” one of the Tempurpedic mattresses based on foam densities) that while density is the most important factor in the durability of a foam material, it doesn’t indicate the properties of the material so other memory foams or polyfoams that are the same density may not have the same feel or firmness or other properties as the foams in the Tempurpedic. There is more about the different properties of different types of memory foam in post #9 here and post #8 here.

Phoenix