[quote=“Phoenix” post=60333]Hi cgibsong002,
I’m sorry to hear about your experience with your mattress but it’s good to hear that your warranty claim was successful.
Unfortunately the issues you are having are much too common in the industry because the major brands (including the Beautyrest Black line) use some lower quality materials in their mattresses that are often subject to premature foam softening and impressions much too quickly relative the the price you paid.
Like many of the members that have come here with a similar situation you are in a somewhat difficult position where you need to exchange a mattress and are “locked in” to a store or a manufacturer that sells mattresses that I would normally suggest avoiding in the first place and where there may not be any particularly good quality/value options available to you.
Having said that … there are some suggestions and ideas in post #2 here about the two main strategies that you can use that can help you make the best of a difficult situation.
A refund isn’t one of the options available for a warranty claim so it’s very unlikely that you will be able to receive a refund no matter how hard you try.
Phoenix[/quote]
Thank you. That’s what I was afraid of, and actually started to find out some of the things you just mentioned before your post. My only hope on the refund is the fact that they outright sold the Comforpedic series, so they don’t even offer a comparable model. I’m not sure if that changes things. The problem is, like you said, I really can’t find any info on the materials used. The two current Simmons models that are in the right price point appear to be the Hope and the Kate lines. Both of these have 4 layers of varying material in the comfort zone and 2 in the quilt. Between the plush and luxury firm choices of each mattress, the comfort layers are identical in each case, with the only difference being the quilt-top. Comparing the Kate vs the Hope firm mattresses, they are identical with the exception that the Kate has an extra 1.5" of “Aircool Memory Foam” in the comfort layer.
So what does all of this mean? Again I don’t see densities or specifics on the actual materials. Based on other posts the best option is to pick the firmest mattress and then get a quality topper. Is that a huge waste of money? I know there aren’t a lot of options at this point anyway, but is the mattress really doing all that much if we’re putting a thick latex topper on top? And if the choice WERE to be to get a firm mattress and a topper, would the Kate or Hope be a better option (with the difference in Aircool Memory Foam?
Thanks so much. Really bad situation and just trying to damage control!!