Hi cgibsong002,
While it would be worthwhile asking or even “pushing” to some degree … a refund is very unlikely with a warranty claim and they will almost certainly insist that you “reselect” one of their current models.
The only retailer that I’m aware of that lists the specifics of the materials and components in their Simmons mattresses is Jordans Furniture.
You can see the specifics of the Hope luxury firm here (click overview).
ADMIN NOTE:Removed 404 page link | Archived Footprint: jordans.com/beautyrest-hope-luxury-firm-simm-80017
The layers on top of the pocket coil (with my comments) include …
3/4" GelTouch foam 1.5LB: This is a lower quality material than I would consider in a one sided mattress (as you can see in the guidelines here 1.8 lb is the lowest density that I would normally consider for a polyfoam layer). If it was the only lower quality layer then it would be OK if there is only “about an inch or so” of lower quality materials in the upper layers of a mattress but unfortunately it’s not the only lower quality material.
1" Luxury Firm foam 1.65LB: This is just below the minimum density I would normally consider so it’s not great but it’s also not too bad.
1/2" AirCool Memory foam 2.1LB: This is a very low quality/density material and is much less than the minimum 4 lb density that I would consider in a memory foam layer.
1/2" Micro Diamond infused aircool Memory foam 4.5LB: This layer meets the minimum guidelines that I would suggest for memory foam.
1 1/2" Micro Pocket Coil 17 gauge: This is a good quality and durable component. You can read more about microcoils that are used in comfort layers in this article and in post #8 here and post #2 here.
1/2" Dynamic Response Memory Foam 3.2LB: This is a low quality/density layer.
1 1/2" 1.2LB energy foam: This is a very low quality/density layer
As you can see the top layers of the mattress includes 2 1/2" of low or very low quality materials, 1 3/4" of materials that are a little better but are still below the minimum guidelines that I would suggest (see post #4 here), and 2" of materials and components that are good quality. A mattress is only as good as it’s weakest link and with the lower quality materials this would be a risky choice although some of the lower quality materials are a little deeper in the mattress (under the microcoil) which would increase their durability slightly compared to having the same layers closer to the top of the mattress.
Softer versions of the same mattress would generally be even more risky because softer foams are less durable than firmer foams and softer versions will usually have even thicker layers of lower quality/density materials than firmer versions.
You can see most of the layers and components of the Kate luxury firm pillowtop (without the density numbers) here. They are similar to the Hope Luxury firm with the exception that it includes an extra 1.5" of the 2.1 lb aircool memory foam which is a very low quality material and is closer to the top of the mattress which would be even more risky than the Hope.
The softer plush pillowtop version of the Kate here includes an additional 1.25" of airfeel foam in the top layer which is only .95 lb density which is one of the lowest quality/density materials you will find in the industry and would be even riskier than the Hope luxury firm.
Without the densities or specifics it really means nothing and I would treat foam layers that don’t include the specific density of the layer the same as “low quality materials”.
The most effective and least risky strategy in cases like this would be to choose a mattress that has the “least possible” amount of lower quality or “unknown” density foam layers in the top 3" to 6" of the mattress (which would likely be a firm or an extra firm tight top mattress rather than a luxury firm or plush or pillowtop mattress) and then add a good quality/density topper (which would “act” similar to the pillowtop) to provide the additional “comfort” and pressure relief that you need.
Phoenix