Hi ctroxtell,
[quote]This store has NOTHING of RMM, the only thing they have in common is that the beds RMM and Lake Mattress sell are made by the same company. This store does NOT have any closeouts, discontinued products, freight-damaged and more. The lady at Lake Mattress I believe her name was Sandy stated they had asked RMM numerous times to remove this information off of their website[/quote].
As you are saying … Lake Mattress has nothing to do with Rocky Mountain Mattress. I have no idea why they have the page on their website (I’ll have to ask them). You need to call Rocky Mountain Mattress at the number in the High Point listing to make an appointment with them at the factory in Conover to try their mattresses in person.
[quote]The website seems to have very contradicting statements such at the trial period to try the beds out. www.rockymountainmattress.com/rmm-advantage states “To ensure the complete satisfaction of every customer, we are proud to offer a risk-free 30-night trial on all of our mattresses.”
www.rockymountainmattress.com/guarantee states “You truly can rest easy on your new mattress from Rocky Mountain Mattress with our 100% guarantee! Your purchase is backed by our 90 Night Satisfaction Guarantee, which gives you a full 90 nights to sleep on and enjoy your mattress in order to ensure that it is the right one for you. Your 90 Night Satisfaction Guarantee begins on the day of delivery.”[/quote]
You’re right about this as well. Did you call them to ask which was correct?
As you also mentioned they are very knowledgeable about their mattresses and they have been providing great service and value for many years but websites often have mistakes (when I am doing my research in most areas I would say that close to 90% of the websites I look at are out of date in some way). The most important part to me is making sure that the listings of the mattresses are correct but I agree that it would be much better if these types of discrepancies are corrected because they can easily lead to misunderstandings and the issues that can come from these. I know them well enough to know though that if this ever were to happen that they will do the right thing by their customers although I also agree that it would be much better if they weren’t there in the first place.
I’ll ask them about both of these when I talk with them next and in the meantime you will of course need to trust your own best judgement about which mattress to buy and which company to buy from. No matter what reasons you have for making your choices they will be based on what is most important to you and as valid as any other reasons that people have for making the mattress purchase that they do
Phoenix