Hi Nene1957,
I’m not sure if you were dealing directly with Northwest Bedding or with one of their retailers but I would certainly consider Northwest Bedding itself to be one of the better “possibilities” in the area but all the local forum lists are always subject to making sure that any mattress you are considering meets the quality/value guidelines I’ve linked in my previous replies (including a layer by layer description of all the layers and components in a mattress so you can confirm that there aren’t any lower quality materials or weak links in a mattress).
I would never remove a manufacturer or retailer from a forum list based on only one person’s experience (which could easily be an anomaly or even a defect in one specific mattress) and many manufacturers make some mattresses that may be good quality/value choices and some that aren’t (which is why “brand shopping” is never a good idea).
As I mentioned in my earlier reply … in terms of durability a mattress is only as good as the quality of the materials and components inside it regardless of the name of the manufacturer on the label.
If you aren’t comfortable dealing with them after your experience (even though your experience wasn’t with them and was with one of their retailers) then of course I can certainly understand that and there are other possibilities in the area but IMO they would still be worth considering on a “mattress by mattress” basis for others that may be in the area.
If your mattress has an impression that is deeper than their warranty exclusion then I would also talk to them about initiating a warranty claim.
Phoenix