Loom and Leaf vs. other brands

[phoenix]

Hi Nene1957,

I cannot find a law label , but here is the link to the website and our mattress. It looks like they cover their mattresses with something called Cushionflex and that is what broke down so badly.

Cushionflex would be a polyurethane foam that is used in the quilting of the mattress and it could certainly be part of the issues you are experiencing.

According to the Northwest Bedding website warranty information here … the warranty exclusion for the depth of impression that is considered “normal” is 1.5" so if you have impressions that are deeper than that without any weight on the mattress and that aren’t the result of any sagging in your support system then I would call them to initiate a warranty claim.
ADMIN NOTE:Removed 404 page link | Archived Footprint: nwbedding.com/warranty_information.ydev

I cannot find a law label , but here is the link to the website and our mattress. It looks like they cover their mattresses with something called Cushionflex and that is what broke down so badly. A local sales rep for another store guessed where we bought the bed based on my description of our problems. Evidently they get a lot of unsatisfied customers coming there to replace these mattresses. For the uninformed, you don’ know what is normal and what is abnormal. I contacted the store as soon as we noticed the indentations and they said this is how latex works and it is not defective. They said it had to be over 2" to be considered defective. I can measure 1 7/8" without any pressure and if I lay my fist on the bed or even 10 pounds it sinks 3 inches. We have lived with this mattress for 10 years and came away very jaded with the mattress industry. Then some friends of our bought the same latex mattress a couple of years ago and within a year absolutely hate it. I’ve contacted them recently and told them how unhappy we have been with our mattress and they claim that their warranty is the industry standard. That is why I was so concerned about indentation warranties. Loom and Leaf and Tempurpedic have a 3/4" in indentation and Select Foam has a 1/2" indentation. I’m worried about customer service should we have a problem. Select Foam has less than favorable reviews on customer service.

How much you sink in when you are lying on the mattress is relative to the firmness of the comfort and transition layers in the mattress so if you are sinking in too much when you lie on the mattress it’s more likely that you have a mattress that is too soft rather than a mattress that is defective.

On the other hand … if the visible impressions in your mattress are 1 7/8" without any weight on the mattress then you would likely have a warranty claim. This certainly isn’t how “latex works” and it also appears that the store isn’t providing you with accurate information about the warranty criteria for your mattress and I would call the manufacturer to find out the specifics of your warranty.

They are correct that with a mattress that has a cover that is quilted with either natural or synthetic fibers or with quilting foam the most common warranty exclusion in the industry is 1.5".

Mattresses that aren’t quilted and that use premium materials in the top layers such as latex or memory foam in the comfort layers often have a warranty exclusion that is .75".

I’m worried about customer service should we have a problem. Select Foam has less than favorable reviews on customer service.

While their mattresses certainly use high quality and durable materials … it’s also true that some of the members here that have purchased from them have experienced some delays and customer service issues after their purchase that has been the source of some frustration (see the link after their description in the online memory foam list here). A forum search on Select Foam (you can just click the link) will also bring up more forum comments and feedback about them as well. NOTE ADDED: Because of ongoing customer service issues and delays Select Foam’s membership has been terminated and I would read the warning here before considering them.

After trying out a number of mattresses, I like the cloud luxe breeze. It feels so much cooler than the other Tempurpedic beds that are the non breeze. Loom and Leaf has a nice cooling gel on their mattress. I am still not sure if they won’t be a good fit. My husband and I are not big people and I am really wanting the cooler mattress. Our latex is not cool at all.

While it’s not possible to quantify the sleeping temperature of a mattress for any particular person with any real accuracy because there are so many variables involved including the type of mattress protector and the sheets and bedding that you use (which in many cases can have just as significant an effect on temperature as the type of foam in a mattress) and on where you are in the “oven to iceberg” range and because there is no standardized testing for temperature regulation with different combinations of materials … there is more about the many variables that can affect the sleeping temperature of a mattress or sleeping system in post #2 here that can help you choose the types of materials and components that are most likely to keep you in a comfortable temperature range. Latex in general is the most breathable and temperature neutral of all the different foam materials (latex foam, polyfoam, memory foam) but there are many other reasons including the layers and components above the latex and the firmness/softness of a mattress that can affect the sleeping temperature of a mattress as well.

Phoenix