Phoenix / Sleepy - you guys are awesome! Thanks so much for the info & guidance. I agree this is likely damaged / pre-used. Luckily the guy we work with has already stated that we can keep exchanging until we find something we like. Just wish it didn’t take so many tries Anyway, if we have to keep our money with the store, I’m going to ask them to source a new Brooklyn Bedding model for us (since I believe BB is associated with R&S). Those look like a pretty good value. If we are able to get a refund, then we’ll look into Sleep EZ for sure.
“Anyway, if we have to keep our money with the store, I’m going to ask them to source a new Brooklyn Bedding model for us (since I believe BB is associated with R&S). Those look like a pretty good value. If we are able to get a refund, then we’ll look into Sleep EZ for sure”.
Wayne, my two cents is that you should INSIST that they give you your money back. They sold you a used mattress at an inflated price (Phoenix link shows it at $1199 brand new) and misrepresented the construction of both mattress you tried. I don’t care how “nice” or personable the salesman is, at this point you should probably go somewhere else. Again, just my two cent. Lew
R & S are connected to Brooklyn Bedding yes but they are a different part of the company. Don’t forget that R & S is a liquidation outlet and most of the mattresses at liquidation outlets are liquidated mattresses that have been purchased in large lots and that people buy for cheap knowing (hopefully) the risk they are taking.
The Brooklyn Bedding mattresses that are sold online are only available online (or you can visit the factory in Phoenix if you live there). They have some mattresses that are made by Brooklyn Bedding but these are not the same and could be more “odd lots” or seconds.
Anyway, if we have to keep our money with the store, I’m going to ask them to source a new Brooklyn Bedding model for us (since I believe BB is associated with R&S). Those look like a pretty good value. If we are able to get a refund, then we’ll look into Sleep EZ for sure.