Hi aurorajp,
It’s certainly possible that your mattress comfort layers are too firm and 32 ILD is on the firm side for many people especially if they are side sleepers (although the time you spend on your stomach indicates caution with the thickness and softness of the comfort layers). My tendency would be to adjust the comfort layers (for pressure relief) not the support layers (which provide support which you need) but the first thing I would do is talk with Tim who is much more knowledgeable about your circumstances (having worked with you directly) and any adjustments that could help you.
There is also the possibility that something on top of your mattress such as a topper, mattress pad, or mattress protector could be interfering with the compression of the latex (see post #2 here)
Your circumstances may be a little complex because issues from stomach sleeping often indicate the need for more firmness (stomach sleepers often sleep in a swayback position) and your other issues may indicate the need for more softness. It’s also possible that the issues are caused by side sleeping (pain on one side only) or from some kind of “twisting” away from pressure on your side so a voice conversation that can ask more questions and go into more detail about what you are experiencing would be a good idea before proceeding with any changes.
My “gut” says that you may need softer comfort layers but I would talk with Tim to see what his experience and knowledge of you and your mattress indicates.
Phoenix