Hi aarvee,
I reply to every post in the forum (or at least almost every post) with an eye to helping other members learn from other people’s experiences and my perspective includes the basic premise that manufacturers, retailers, and consumers are all “equal partners” in any transaction. One of my main goals is to help people replace hindsight with foresight by making sure that they are comfortable with all aspects of a purchase and all the parts of their personal value equation that are important to them (including any return or exchange policies) before actually pulling the trigger so that they can avoid these types of issues after a purchase when they can become much more difficult to resolve.
In any case … I hope that you are able to come to a reasonable resolution that both of you are satisfied with.
Phoenix