Hi Mjr3126,
When you say not able to get in touch, do you mean that no one was answering the phone when you attempted to call? SleepEZ contact numbers are staffed at 800-804-0136 or 800-710-9846, so I’m not sure why you weren’t able to reach someone unless it was outside of their normal business hours. I’ll always recommend a phone conversation as opposed to online chat or emails when choosing a mattress, as you’ll be able to get more direct and accurate advice when speaking with someone directly.
I am glad that you’ve been able to get good assistance from Brooklyn Bedding.
As I mentioned previously, I can assist with the “how” to choose, but not the “what”. A good place to look would be the site members listed in post #21 here who are all very experienced and knowledgeable and specialize in providing the type of help and guidance on the phone that can help you make good choices. There are a wide range of options included in the choices there (many which will work well for higher BMIs) and I believe that all of them compete well with the best in the industry in terms of their quality, value, service, and transparency.
Phoenix