Hello All.
First, thank you to Phoenix for his dedication to this site. Everyone needs sleep and rest and I appreciate this forum more than I can express!
I needed as “natural” a latex as I could find since I am a MCS (multiple chemical sensitivity) sufferer. I was exposed to a big hit of mold in a building 2 years ago so my body has reached its threshold for toxins. Materials in regular mattresses today like memory foam/ polyurethane foam (usually contains formaldehyde) and PBDEs (in fire retardents) don’t work for me. Real, total Natural Latex and natural fire retardants were a necessity for me.
I used this site and Google and I called many manufacturers in MA so I could find affordable latex by cutting out the middle man.
Gardner Mattress who makes a great product is a little more costly than some manufacturers but the person I spoke to at their main Salem factory didn’t know that there are definitely easy ways around chemical fire retardents. However I still suggest them to anyone who wants a long-lasting spring mattress.
At Bonnie Foam in Allston, the man who answered the phone had decent information to share but not enough about what is actually in their latex to make me feel secure.
I chose Mattress Maker of New England because on the phone they assured me 100% natural latex. I drove from Boston to Brockton and was told again in their showroom I was getting 100% natural latex. They needed a notarized letter from me to make a cover without PBDE fire retardents. They would use wool and cotton. The mattress was paid for on a Friday and the next Tuesday at 6pm I called to ask when I should expect it. Nothing had been done about making it and Valerie who handles the front desk and also does sales seemed rushed and irritated by my call. A “red flag” went up. Was this being put on the back burner?
I am staying at a family house on Cape Cod because I have no bed at my city apt…I really needed them to make my mattress so I could get back to work and my life. I expressed this to them. I also felt I should ask again about the latex product as I began to feel unsure about the whole deal. Was it really 100% Natural? Could they tell me what was actually in it? It turns out they couldn’t.
Then ensued the mattress week from hell…them trying to get information from their latex distributor (Mountain Top) about what they were actually selling, my having to keep calling them as they were just not communicating with me, the days were slipping by, I was missing work and snowed in on Cape Cod in February after a big storm during which time a very harried Valerie said their deliveries needed to be dealt with, not my situation…day after day after day it was another excuse.
Mattress Maker of New England finally had me construct an email with my questions which was forwarded to Mountain Top. It was short and simple but i never did get any answers. I was told my questions needed to be sent to Mountain Top’s chemists and lawyers (?)
It was clear I was going to have to do all the work.
But the worst part was being subject to long, personal, emotional melodramas by Valerie who questioned my need for natural latex and implied that their lack of information and all of this delay was somehow my fault (?) I believe that instead of taking the time to learn, in their ignorance they felt afraid of someone suing them if their mattress killed me, or they just didn’t want to do the work. That’s fine, but don’t put it on me. After two weeks of this needless insanity and wasted time, I did cut my losses and asked for a refund.
I came back here, asked more questions and did my own learning. By now I was really appreciating the importance of knowledge about latex and I realized I had to give Spindle Mattress in Acton a try. I spoke with Neal the owner at length several times on the phone. He did not think my not wanting formaldehydes and other chemicals was weird or unique. He was completely willing to get as specific as I could handle about his latex. He was really patient and I completely trusted that he knows what he’s selling!
I drove up to Acton and tried out the latex. Neal has everything all set up in a very simple, consumer-friendly way and has thoughtfully arranged his little showroom so that different combinations of latex firmnesses can easily be tried. He’s very eager to please, is sincere and very conscious about letting customers talk and ask questions. He listens. He answers clearly and concisely. There is no pressure.
But what I cared about most is that he knows every last detail about his latexes. He’s clearly been interested enough to do the work and the research. He knows the industry VERY well. He’s a nice, earnest young man (and is very easy on the eyes, in case you were wondering.)
I bought a 100% natural latex bed that comes in three layers that I can switch around if I want. Neal could tell me exactly how it was made and what curing package was used, etc. I leaned towards the firmer latex for stomach support and can buy a softer topper later if need be.
I ordered a wool and natural organic cotton cover (which Neal described the making of in great detail because I asked) which is stitched/quilted to compress it so no body impressions develop in it. All these details he considers and explains. I ordered a box spring with non-toxic fire retardents with no PBDEs. No notarized letters, doctors notes or prescriptions from the Surgeon General’s office were required. No chemists or lawyers were involved. The National Guard was not called in. Judge Judy’s courtroom was not in session. There was no drama. Just a real natural latex mattress and a non-toxic box spring which will be delivered in several days.
I have total trust that this is the best material for me (or anyone who wants to get away from chemicals) to sleep on.