Hi BedBug5450,
I switched the other post (and my reply) to a new topic since it was bordering on spam anyway and was certainly off topic at best. I should have done that initially.
Their advice makes sense to me because lighter body weights will tend to need thinner/softer comfort layers than those that are in higher weight ranges because they don’t sink into the mattress as deeply.
I would have the same concerns with comfort layers that are too thick/soft for lighter weights as I would for higher weights but what is “too thick/soft” will be different for each person. It’s generally safer to err on the side of being a little too firm because as they mentioned you can always soften up a mattress that is too firm by adding a topper but it’s much more difficult to firm up a mattress that is too soft because you would need to replace the layers that were too thick/soft instead of adding to them.
Memory foam can also be “tricky” because it can become softer in response to heat, humidity, and the length of time that it is continuously compressed so if the memory foam layers are too thick and you are too far away from the firmer support layers that don’t get softer with time, heat, or humidity (only with compression) then you can start the night off in good alignment but then as the memory foam softens over the course of the night you can wake up in the morning out of alignment.
I’m not sure all the specs are correct here. The description on their site here indicates that the 2" layer that is directly underneath the memory foam layer on top is polyfoam and it’s not likely that it is 5 lb density. Having said that … they do use good quality materials in their mattresses so this wouldn’t be a concern. The ILD of memory foam also isn’t particularly relevant because it changes in response to exterior conditions (heat, humidity, and time it is compressed) and the ILD of memory foam isn’t comparable to the ILD of other types of foam anyway so knowing the ILD of memory foam isn’t nearly as important as how all the layers interact with each other and how the mattress as a whole matches your specific needs and preferences in terms of PPP based on your actual experience.
When you are considering a mattress that you can’t test in person and it is different from what you have slept on in the past then I would certainly give significant weight to the guidance that you receive on the phone but this is also based on the “averages” of others that are similar to you and since each person is unique and some people are “outside the averages” … your own sleeping experience will be the only reliable way to know for certain whether any mattress is a suitable choice for you in terms of PPP. This is why the options you have available after a purchase to make adjustments to a mattress or to exchange or return it (and the costs involved) are really the only way to make up for the higher risk and uncertainty that can be part of an online purchase and for most people would be a significant part of the “value” of an online purchase when you are making comparisons and a final choice between your finalists.
Phoenix