After discovering latex mattresses about 2 weeks ago, i have been on the quest to find what i want in a mattress. After scouring the web to find a local retailer on Long Island (NY) i finally found a retailer at which i could actually lay on a bed. I had read a lot about what to look out for, and came to a reasonable expectation about what i would like based on reviews. I had a feeling iād want 100% talalay latex or at the very least a talalay comfort layer on top with dunlop as support layer. My girlfrend and i prefer a firm mattress.
When we went to the store we tried most of the range of the Pure Latex Bliss lineup. We tried the Nature, Nutrition, and Beatiful. We liked the nature most, but i could also appreciate the nutrition, however felt most comfortable on the nutrition. I figured worst case we could get a topper (which we tried) if we wanted something softer, as opposed to being stuck with a bed that canāt be made firmer. we tried a bunch of other mattresses in the store, natura, a few others but we ultimately decided on the nature bed.
We discussed price on the mattress which supposedly starts at 3500, but of course its on āsaleā at 2600 for the mattress and platform set. I told the salesman that was too much for me to rationalize spending on a bed and he asked what my budget was and i told him 2,000. He asked if i needed the platform or not, and i said no because i figured i could just put the mattress on a platform bed and save some money on the base/platform/base layer. he came back to me with a price of 1,999 for JUST the mattress, plus 90 delivery charge and tax, so approximately 2270 out the door. I felt like i had got a pretty good deal and was happy with it so i decided to make the purchase. The salesman said i had until the next day to decide if i want to cancel the order. I gave them my card and all was well and good. However, as i signed the paperwork i asked what their return policy was and he said they do not accept returns.
Being that i had until the next day (today) to cancel i gave it some thought and decided i did not really feel comfortable purchasing a mattress from a retailer that does not accept returns. It was my assumption that no returns meant no exchanges as well so i immediately started searching the web for alternatives to purchase this mattress or an alternative (sleep ez 10000 possibly). Additionally i found MULTIPLE threads on here with members claiming to have paid under 2000 for full sets of āworlds best bedā and ābeautifulā sets in queen and king, and another instance in which someone paid 3,000 out hte door for a full set (mattress, platform, bed, plillows) of worlds best bed in a california king. I realized may be the deal i thought i got wasnāt such a great deal after all.I called first thing this morning to cancel the order and spoke with the general manager, who seemed surprised by the price i had paid. He asked why the salesman charged me 1999 for a PLB nature and made it seem as though it was some sort of incredible deal that managed to slip through the cracks and he was more than willing to cancel the transaction.
He asked why i wanted to cancel and i told him that it was because they had no return policy. He explained that they do accept exchanges (with a 200 dollar restocking fee), but i told him i am still not comfortable with purchasing a mattress with no return policy. He took down the information he needed from me and told me he would void the transaction. 3 hours later i get a call asking me to come by the store because they cannot void the transaction without swiping my card. I told him i will come to the store tomorrow (8/25/2014) to cancel the transaction.
So that is where i stand now and this is what i am starting to wonder.
- is the 2,000 price for a PLB Nature in a queen with NO accessories a good deal? After browsing this forum iām starting to think that 2,000 for a PLB Nature mattress only Queen is NOT a particularly good deal but i would love some confirmation on this.
- Is an exchange only return policy with a 200 dollar restocking fee an acceptable āreturn policyā in the industry?
- is the manager just trying to get me back into the store so he can cut me some sort of deal on the queen set, possibly giving me a lower price or throwing in some extras? Even if he does should i still be weary of the āno returns, exchange onlyā policy?
- Now that i know what i want in a bed in terms of feel, am i better off just ordering online from someplace like sleep EZ?
- Should i just give up on PLB and look into Sleep EZ, or try to get a better deal on PLB Nature from a more flexible retailer (return policy, pricing)?
- is hoping that 2,000 dollars can purchase a full queen set (mattress, base) of a PLB Nature type mattress in talalay latex that unrealistic?
At this point, i would be more than happy to purchase a PLB Nature from a retailer with an actual return policy (assuming the price is right). Or Perhaps would i be better off exploring Sleep EZ (feel free to mention others) for a less expensive alternative?
Sorry for the long post. I have spent hours and days reading about mattresses and this is actually quite stressful. I would like to make a purchase soon and begin enjoying a good nights sleep on a latex mattress.
I greatly appreciate any and all advice.
If it makes any difference i am 5ā4" 160lb, 26y/o, healthy no joint pain. Stomach sleeper mostly but sometimes side sleeper as well.