I actually was going to start a new thread called PLB Beautiful fails again, but depending on where this one goes, Phoenix might want to rename it since we are having exactly the same issues and both need to figure this out and solve the problem!
Like you, I’m pretty sensitive to sags and changing mattresses. I’m 5’ 8" and 155#, hubby is 6’3" and 200#, both side sleepers. We went through three Simmons World Class Beautyrests in 4 years! I found this forum because I wanted something “lasting” so we didn’t have to keep buying new beds. I grew up on Latex and loved it and that bed lasted almost 25 years.
In the last 9 months, we’ve tried Tempurpedic, Sterns and Foster Hybrid (the offgassing fumes got me)… and then turned those in for the PLB Latex.
We started on a Nature, but even with a 2" PLB topper, it was too firm for me. My hips sank enough to feel the 28 ILD (is what it felt like) even with the topper. So we traded that in for a Beautiful (#1) Delivered June 1.
Loved it so much that 3 weeks later ordered a PLB Beautiful (#2) for our second home which was delivered July 16. It is still as supportive and wonderful as the first day we received it and I’m going to guess that we’ve slept on it about 2 months total off and on since July.
The first of August, #1 started changing. It was losing support and we no longer “floated” on top of it… more like our mid section and shoulders were sagging into it. It affected my leg muscles too… I’d wake up with my bottom leg stretched out and upper leg rotated over a pillow trying to stabilize my back maybe? Woke up aching all over and lower back was really having problems. Spent a LOT of time at the chiropractor and masseuse who both told me to do something about the bed. We noticed the bed started looking like two cots pushed together with sags down the middle of each side. Also discovered the PLB foundation had no solid top on it which was adding to the problem, so replaced those with solid top Tempurpedic foundations. The bed (and my back) got worse. I started filing a claim with PLB in September and the retailer picked up the Bed #1 (and the foundations) and replaced with a Simmons Black Plush which we didn’t like at all.
Latex International took forever to “work” the warranty claim… our retailer sent tons of photos trying to show the 3/4" sags. We gave up on Latex International doing anything after a month of this.
Bed #2 at our second home was still great with no problems, and I was so miserable with the Simmons that we ordered a PLB Beautiful from Mattress To Go at a VERY good price and with great service. Granted, it took three weeks to reach us, but then we live in the “back 40” of South Texas.
Meanwhile, 10 days after I’d ordered the Beautiful, the claim came through! It was on a Wednesday, and the replacement mattress was delivered to our retailer on Friday! They brought it down (3 hour drive) a few days later on October 14 - picked up the Simmons (thank you) and left Beautiful #3 the warranty replacement. (is this getting crazy or what)?
Mattress To Go Beautiful (#4) was delivered on October 24 and went upstairs to our guest room.
No I never planned to have/order/have replaced all this but it’s the way it worked out.