Hi, new user, just found this site thanks to frustration with my new mattress and spent 3 hours reading all of the articles. Thanks very much for all of the information posted; I now feel like there may actually be a reason for my issues.
Here’s the short version: about 5 and a half years ago, I purchased a mattress from a regional chain in the New England area (www.mybobs.com). Although I now see that many people complain about this chain, I loved the mattress, it was great, in both my opinion and that of my then-girlfriend now-wife. However, due to the (now obvious) quality issues the mattress probably suffered from, the bed started sagging after a few years, and is over 4 inches of sag now. So we attempted to get a refund/replacement on our 20-year warranty. Unfortunately, we no longer live in New England (we are in Pittsburgh) so the only option offered was to have a replacement mattress shipped to the closest outlet and then drive it home in a Uhaul.
Well, we did that, and now that we have the mattress, I am deeply unsatisfied, though until I read the site I had really no idea why. You see, we are both “cushy” mattress people-i.e. a thick, soft comfort layer-and the old mattress had that in spades. The pillow top section was probably 5 inches thick and it was great. Now, because it’s 5+ years later, the model that I originally purchased has been “upgraded” and is no longer available, so I was provided a credit for the original value of the mattress in order to apply to a new mattress. Naturally, I requested the new version of the mattress. Here is a link to the mattress I ended up getting:
http://www.mybobs.com/Black_Label
I was then asked what type I wanted (“Cushion-firm”, “Firm”, or “EuroTop”). Keep in mind that this is over the phone as I no longer live in the area and could not try them out - I told the associate that the original mattress was “ridiculously cushy” and he told me that I absolutely wanted the “EuroTop” mattress. Looking at the description from the web for that type, it makes sense; there’s 5+ inches of different types of foam listed there.
Skip to now that we have the mattress. Despite the fact that the receipt lists the mattress as a “EuroTop” and that it has the stitching section of the mattress that indicates a “EuroTop”, the mattress fields like a freaking board. It has 0 give at all! The section on “sink-in” and “sink-down” from this website was especially helpful because now I know what I loved about my old mattress - great “sink-in” combined with good “sink-down” - and this mattress has neither. I can barely sleep on my side and not on my back at all.
Ok, enough of the rant-here’s my question. Per the section on column gel, I have to wonder, could I have gotten some super-firm gel in the new mattress, which is screwing it up? I was told that this version of the mattress is Identical to the old version, just with the addition of the gel. And the web page for the EuroTop version lists 1/4th inch of “gel-infused memory foam”, so there’s definitely some gel in there somehow. The other thing is that the idea of a “buckling” weight makes a lot of sense for the behavior of the mattress; if I sit or lay on it, there’s absolutely no give, but if I step on it or put a knee on it and lean into it, there’s a distinct buckle which is followed with a much greater sinking in.
So (after all of that), I have 2 questions, for anyone who is willing to read this far:
- Could the gel be causing my problem? Could it really take a mattress that in a previous incarnation was very high on “comfort layer” score and completely wreck that?
- If the gel IS my problem, would one option be to simply cut open the euro-top section and remove it? Because of the situation that a) it is a replacement and b) I live 300 miles from the closest outlet for the store, bringing it back is not really an option, and I doubt I could get a refund or a second replacement. Really the only other thing I could do now is to give it away or sell it on Craig’s list.
I very much appreciate any help anyone could offer. Thanks!