PROBLEM WITH ADJUSTABLE BEDS DIRECT

[phoenix]

Hi car8857,

.I am so upset! I researched latex mattresses for almost 2 years and finally decided on Dreamfoam 10" ultimate dream latex. I also wanted an adjustable bed and researched them to death. I was planning on buying my mattress from Amazon but found a great deal on an adjustable bed from AdjustableBeds Direct. They also had the same mattress as the Dreamfoam but they said it was 2.2 lb density which is better than the one on Amazon so I bought it from them.

I’m not sure which mattress you actually purchased or who made it (Brooklyn Bedding which is Dreamfoam’s sister company may be making some of their mattresses and Adjustable Beds Direct certainly wouldn’t be the manufacturer) but the knowledge, experience, and integrity of the store you buy from and their return/exchange policy can be just as important a part of your personal value equation and the “value” of a mattress purchase as the mattress itself (especially if you are purchasing an online mattress that you haven’t tried in person).

I understand what you are saying about a "same vs better"mattress. What I meant was that their bed had the exact same description and specs as the Dreamfoam with the exception of the support foam density. I will take a picture of the tag when I get home.

I’m looking forward to seeing the picture of the law tag. If it turns out that your mattress was made by Brooklyn Bedding/Dreamfoam then they would be the one that deals with any warranty issues (if you happen to be of the very few that has a defective mattress) but the retailer you buy from is the one that sets the return and exchange policy that would apply to your purchase.

Sorry, I don’t know how to “quote”, lol.

All you need to do is highlight the part that you want to quote and then click the “quote” icon above the window that you type in (the one that looks like this). I’ve added quotes to your post.

Phoenix