Problems with SelectFoam

[phoenix]

Hi blue9steel,

Thanks for taking the time to share your unfortunate experience with Select Foam … I appreciate it.

I’m a pretty reasonable guy but I’m beginning to lose patience. We ordered the topper because my wife is experiencing pretty terrible aches and pains from our current mattress, they had a good sounding product and were recommended here on this site. If I can’t get them to follow through on their commitment by the end of the week I’m going to have to consider them fraudulent and start escalating my response with Visa, the BBB and other more serious channels.

If I was in your shoes I would also give them a fixed deadline to confirm that they have shipped your purchase (with a shipping confirmation) and if they aren’t able to confirm that your topper has been shipped (with a shipping confirmation) then I would initiate a refund and if they don’t provide an immediate refund (within 48 hours or so) then I would initiate a chargeback with your credit card. You can see my comments to a similar situation in post #2 here.

NOTE ADDED: Because of their ongoing customer service issues and delays their membership has now been terminated and I would read the warning here before considering them.

Phoenix