Hi scoaste,
Amazon is a completely different company from Dreamfoam so a purchase through Amazon will have different conditions, sometimes a different price, and a different trial and return/exchange policy than purchasing the same mattress from the Dreamfoam Bedding site itself. Any discounts or bonuses that Dreamfoam offers for direct purchases or that is connected to their membership here wouldn’t apply to an Amazon purchase (Amazon isn’t a member of this site) and Dreamfoam would have no control over how Amazon sells their mattresses.
Like many other manufacturers and retailers in the industry Dreamfoam does read the messages on this site on occasion and on some occasions have responded to them as well but the forum here certainly isn’t their normal method of communicating with their customers and again the most reliable way to contact them would be through a phone call or through email or their online chat. I would personally always use the phone (see post #4 here).
Phoenix