Hi Nuclearmomb,
It’s good to hear that they are aware of the site but unfortunately it also goes to show just how few people actually know the importance of finding out the quality and durability of the materials in a mattress they purchase. Every “educated and informed” consumer should be asking the questions that you are asking.
The better options or possibilities I’m aware of in and around the Rochester, NY area (subject to making sure that any mattress you are considering meets the quality/value guidelines here) are listed in post #11 here.
Phoenix