Hi Wrewster,
You can see how the site and the time and efforts that go into it are supported in the Our Services/how we survive link in the main menu and there is more detailed information in post #4 here.
I’m not sure what you mean here or which page you are referring to (or whether you mean the whole site). Reverie initially requested membership here and after a fairly extensive vetting process (which would exclude about 90% of the stores in the industry) to confirm they were completely transparent about the materials in their mattresses and that they shared the goals and ideals of the site they were invited to become a member. If one of their customer service representatives is somehow “discounting” the information here when it was the basis for their membership request then they may not be aware that they are a member here and would need some additional training. ADDED: I received an email from Reverie to tell me they had read your comments here and to let me know that you must have misunderstood what they told you and that they think highly of the information on this site and use it on a frequent basis as a reference source.
You can see some comments about the Consumer Reports mattress ratings and recommendations in post #2 here and in this topic. While they may be a good source of information about more “objective” purchases … as you can see I (and most knowledgeable people in the industry) would consider them to be a unreliable source of guidance about purchasing a mattress.
I would be very cautious about using other people’s reviews or experiences on a mattress (either positive or negative) as a reliable source of information or guidance about how suitable a mattress may be for you or the durability of a mattress and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else to sleep on or vice versa (see post #13 here).
There is also much more detailed information about review sites in general and some of the other “resources” that are available online including the amalgamated reviews at Sleep Like The Dead in post #4 here.
The goal of the site has always been to provide information about “how” to choose a mattress that provides the tools and information that will make the quality and value of a purchase self evident so that each person has the knowledge and information to be able to assess the suitability, quality/durability, and value of a mattress purchase for themselves based on their own unique needs and preferences and criteria regardless of what anyone else may prefer or recommend and without having to “believe” anyone. It’s the difference between helping the members here learn “how” to choose vs telling them “what” to choose based on preferences or criteria that may not be relevant or meaningful to them or in many cases may not be in their best interests (or the difference between giving someone a fish or teaching them how to fish).
Phoenix