I was drawn to this thread because, quite frankly, it is one of the only things posted on the Internet that doesn’t praise Saatva as if it’s the second coming of mattresses.
Let me begin by saying I recently purchased a Saatva mattress. However, I didn’t particularly feel good about doing so after feeling the same way others apparently feel after reading the multitude of praises that look too good to be true. No doubt, it seems as if Saatva staff are writing positive reviews on sites like these…
http://www.whatsthebest-mattress.com/reviews/product/8695/saatva-saatva/reviews/?g=1
It just seems so over-the-top to take seriously. In one review, a customer goes on to say that when guests come to his/her home, they prefer to sleep in the bedroom that has the Saatva mattress in it. I mean, C’mon, folks, I am just not buying that.
…and I am not here to slam Saatva. I am not unhappy with their mattress, I am just very suspicious of their business practices in touting that they are the best reviewed mattress on the Internet. I mean, do a search for Saatva reviews and some of the websites you encounter make it difficult to decipher whether an unbias opinion is being given or of the site is sanctioned by Saatva itself.
I am an audio guy. I can tell you what speakers are really good and which are not. I am certain every one of you have heard about Bose speakers. Of course you have. They spend an exorbitant amount of money to advertise themselves in magazines and the Internet. They are more about putting money into marketing to tell you they are the best speaker company out there, than putting that money into the product itself. I can assure you, Bose does not make good speakers. People just think they do because the name is everywhere.
That sort of worries me about Saatva. They tell you that you are saving money on mattresses because there are no stores and overhead fees. Yet, there has a been a lot of effort put into Internet awareness. They are spending a great deal of money, it seems, to get their name out there. That’s all well and good, but when you are selling a mattress for a lot less than everyone else, are you cutting corners in the product because all your money is going into advertising?
I can’t make that kind of accusation, but I think that aspect needs to be brought up.
I bought a Saatva mattress, because quite frankly, I think the two biggest crooks in retail are car and mattress salesmen. If you go buy a car or a mattress and you haven’t done your homework, you are going to get ripped off. Thing is, it’s far easier to do research on buying a car than it is a mattress. We all know that mattress retailers purposely change model numbers on the same mattress line so there can’t be any kind of comparison shopping. There is usually no way to tell if you are buying a great mattress or bottom-line.
I was actually very thankful that I found this forum and this particular thread started by Phoenix. While Saatva is touting their brand as the best luxury mattress out there, it seems that, according to Phoenix, they aren’t doing anything above and beyond what any other mattress company is doing. In fact, the materials they are putting into their mattress are not top-grade.
…but I knew that going in. I was just so sick of going to the mattress store and being lied to that I was willing to take a chance and buy into the “hype” that Saatva was selling knowing damn well that it would take a year or so until I knew exactly how well their mattress would hold up.
You see, Saatva encourages customers to write reviews and talk up the buying experience. No doubt, when you call Saatva, you are going to get their people treating you like royalty, writing you emails to see how your order is coming along, and following up after the sale. That is what any good company should be doing.
…but they want people to talk about the sales experience, and from most of the forum reviews I have read, that’s what you get and what the company touts itself upon. Do you know how many times I was told, “We are the best reviewed mattress company on the Internet.”? Well, true, they certainly get a lot of great reviews on the initial sales call.
What we don’t know is how great their mattresses really are compared to their claims.
Yeah, I am more or less happy with their mattress, but it doesn’t feel anything above and beyond any other new mattress I have bought in my lifetime. What I need to know is how many years that mattress is going to hold up before it starts to sag. Not much data out there on that when all you read about is reviews on the “sales experience.”
If what Phoenix has found in his teardown of their mattress is true, and I trust it is, then this could be a lower-grade mattress that Saatva is pushing as the best luxury mattress ever.