Hi Shopper,
In my experience the people at SleepEz are exeptionally knowledgeable and experienced and provide good guidance to their customers so it’s good to see that you had a little bit better experience on your last phone call.
There is more about Ultimate Sleep in this topic. I would make sure you know the type and blend of latex that you are buying so that you can make good “apples to apples” comparisons because these toppers clearly aren’t Talalay.
Phoenix