Hi kajale,
I’m sorry you had to cancel your order, but of course you want to feel comfortable with any business with which you have dealings.
There are quite a few vendors, local and online, who offer all-latex mattresses. You may wish to start your new search with members listed in post #21 here who are all very experienced and knowledgeable and specialize in providing the type of help and guidance on the phone that can help you make good choices. There are a wide range of latex options included in the choices there and I believe that all of them compete well with the best in the industry in terms of their quality, value, service, and transparency.
Good luck in your new search, and feel free to post back if you have any new questions.
Phoenix